Pep Boys’ E-Commerce UX

This is a case study of Pep Boys’ e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 508 design elements. 249 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Pep Boys’ overall e-commerce UX performance is poor. Some of Pep Boys’ biggest UX issues are caused by broken On-Site Search, Customer Accounts, and Site-Wide Features & Navigation performances.

First benchmarked in March 2023.


Get Premium Research Access


Overall UX Performance

516 Guidelines · Performance:

Desktop Web

265 Guidelines · Performance:

Homepage & Category Navigation

27 Guidelines · Performance:

On-Site Search

28 Guidelines · Performance:

Product Lists & Filtering

48 Guidelines · Performance:

Product Page

59 Guidelines · Performance:

Cart & Checkout

78 Guidelines · Performance:

Customer Accounts

16 Guidelines · Performance:

Site-Wide Features & Navigation

9 Guidelines · Performance:

Mobile Web

251 Guidelines · Performance:

138 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.