This is a case study of Musician’s Friend’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 487 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Musician’s Friend’s overall e-commerce UX performance is mediocre. On a positive note, Musician’s Friend has perfect Site-Wide Features. This is, however, curtailed by mediocre Product Lists & Filtering and Cart & Checkout performances.
First benchmarked in April 2012, and reviewed 25 times since then, most recently in August 2023.
Performance: 37.8Mediocre
URL: musiciansfriend.com
UX Award Winner (see all):
Pets & Hobbies (desktop)Top 1%
Overall UX Performance
526 Guidelines · Performance:
Desktop Web
260 Guidelines · Performance:
Homepage & Category Navigation
25 Guidelines · Performance:
On-Site Search
23 Guidelines · Performance:
Product Lists & Filtering
43 Guidelines · Performance:
Product Page
57 Guidelines · Performance:
Cart & Checkout
87 Guidelines · Performance:
Customer Accounts
16 Guidelines · Performance:
Site-Wide Features
9 Guidelines · Performance:
Mobile Web
266 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
27 pages of Musician’s Friend’s e-commerce site, marked up with 328 best practice examples:
24 pages of Musician’s Friend’s e-commerce site, marked up with 274 best practice examples:
Every 2nd week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
See all 374 articles in the full public archive.