Urban Outfitters’ E-Commerce UX

This is a case study of Urban Outfitters’ e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 813 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Urban Outfitters’ overall e-commerce UX performance is mediocre. Their UX is in large part dimished by mediocre Order Tracking & Returns and On-Site Search.

First benchmarked in December 26, 2013, and reviewed 24 times since then, most recently December 15, 2022.

Performance: 39.0Mediocre

URL: urbanoutfitters.com

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Poor

Mediocre

Decent

Good

Perfect

Overall UX Performance

832 Guidelines · Performance:

Desktop Web

458 Guidelines · Performance:

Homepage & Category

31 Guidelines · Performance:

On-Site Search

46 Guidelines · Performance:

Product Lists & Filtering

85 Guidelines · Performance:

Product Page

101 Guidelines · Performance:

Cart & Checkout

118 Guidelines · Performance:

Customer Accounts

38 Guidelines · Performance:

Site-Wide Features

12 Guidelines · Performance:

Order Tracking & Returns

27 Guidelines · Performance:

Mobile Web

374 Guidelines · Performance:

133 Major E-Commerce Sites

CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

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