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Neiman Marcus' Search UX

This is a usability benchmark of the e-commerce search experience of Neiman Marcus and 49 other sites. The overall performance of Neiman Marcus is poor. Neiman Marcus' search experience in particular suffers from usability issues caused by broken Results Logic & Guidance, Results Layout, and Search Form & Logic.

Rank: #25 of 50

Usability Score: 156

URL: neimanmarcus.com

Reviewed by: Thomas Grønne

Poor
Acceptable
Good

Overall Search UX Performance

60 Guidelines · Score: 156

Query Types

12 Guidelines · Score: 61.3

Guideline #1: Adhered High · Score: 54.5
Guideline #2: Adhered High · Score: 54.5
Guideline #3: Adhered Low · Score: 17.0
Guideline #4: Violated High · Score: -34.1
Guideline #5: Not Applicable · Score: 0.0
Guideline #6: Adhered Low · Score: 23.9
Guideline #7: Violated High · Score: -47.7
Guideline #8: Violated High · Score: -34.1
Guideline #9: Not Applicable · Score: 0.0
Guideline #10: Not Applicable · Score: 0.0
Guideline #11: Adhered High · Score: 27.3
Guideline #12: Not Applicable · Score: 0.0
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Search Form & Logic

10 Guidelines · Score: -27.3

“Broken” Performance
Guideline #13: Not Applicable · Score: 0.0
Guideline #14: Violated High · Score: -40.9
Guideline #15: Violated High · Score: -34.1
Guideline #16: Violated High · Score: -47.7
Guideline #17: Issue Resolved · Score: 34.1
Guideline #18: Not Applicable · Score: 0.0
Guideline #19: Adhered High · Score: 34.1
Guideline #20: Adhered High · Score: 27.3
Guideline #21: Not Applicable · Score: 0.0
Guideline #22: Not Applicable · Score: 0.0
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Autocomplete

7 Guidelines · Score: 27.3

Guideline #23: Violated High · Score: -40.9
Guideline #24: Adhered Low · Score: 20.4
Guideline #25: Violated High · Score: -20.4
Guideline #26: Issue Resolved · Score: 34.1
Guideline #27: Adhered High · Score: 40.9
Guideline #28: Violated High · Score: -34.1
Guideline #29: Adhered High · Score: 27.3
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Results Logic & Guidance

8 Guidelines · Score: -57.9

“Broken” Performance
Guideline #30: Violated High · Score: -47.7
Guideline #31: Violated Low · Score: -23.9
Guideline #32: Violated High · Score: -40.9
Guideline #33: Not Applicable · Score: 0.0
Guideline #34: Adhered High · Score: 20.4
Guideline #35: Adhered High · Score: 34.1
Guideline #36: Not Applicable · Score: 0.0
Guideline #37: Not Applicable · Score: 0.0
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Results Layout

8 Guidelines · Score: -54.5

“Broken” Performance
Guideline #38: Violated High · Score: -34.1
Guideline #39: Issue Resolved · Score: 54.5
Guideline #40: Violated High · Score: -54.5
Guideline #41: Issue Resolved · Score: 47.7
Guideline #42: Violated High · Score: -34.1
Guideline #43: Violated Low · Score: -17.0
Guideline #44: Neutral · Score: 0.0
Guideline #45: Violated Low · Score: -17.0
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Results Filtering & Sorting

15 Guidelines · Score: 207.8

Guideline #46: Violated High · Score: -54.5
Guideline #47: Adhered High · Score: 54.5
Guideline #48: Adhered Low · Score: 23.9
Guideline #49: Issue Resolved · Score: 47.7
Guideline #50: Adhered High · Score: 47.7
Guideline #51: Not Applicable · Score: 0.0
Guideline #52: Not Applicable · Score: 0.0
Guideline #53: Issue Resolved · Score: 34.1
Guideline #54: Violated High · Score: -34.1
Guideline #55: Adhered High · Score: 34.1
Guideline #56: Not Applicable · Score: 0.0
Guideline #57: Adhered High · Score: 40.9
Guideline #58: Adhered High · Score: 34.1
Guideline #59: Violated High · Score: -34.1
Guideline #60: Adhered High · Score: 13.6
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All 50 sites were benchmarked across the 60 guidelines from the E-Commerce Search usability study. During our evaluation, the search engine and interface of Neiman Marcus adhered to 25 usability guidelines, violated 20, and scored neutral on 1 occasion, while a remaining 14 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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Industry Comparison: Apparel & Accessories

Overall Neiman Marcus ranks 25 when comparing their on-site e-commerce search UX against the search experience on the 49 other major US e-commerce sites in the benchmark, and ranks 4 in the Apparel & Accessories industry.

Poor
Acceptable
Good

4. Neiman Marcus

6. Gap

“Broken” Performance
“Broken” Performance
“Broken” Performance

9. Zulily

“Broken” Performance

10. Gilt

“Broken” Performance
“Broken” Performance

12. J.Crew

“Broken” Performance
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