Neiman Marcus’ E-Commerce UX

This is a case study of Neiman Marcus’ e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 648 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Neiman Marcus’ overall e-commerce UX performance is mediocre. Their UX is in large part dimished by poor Product Page, Site-Wide Features, and Customer Accounts.

First benchmarked in April 7, 2012, and reviewed 20 times since then, most recently January 8, 2023.

Performance: 30.5Mediocre

URL: neimanmarcus.com

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Poor

Mediocre

Decent

Good

Perfect

Overall UX Performance

832 Guidelines · Performance:

Desktop Web

458 Guidelines · Performance:

Homepage & Category

31 Guidelines · Performance:

On-Site Search

46 Guidelines · Performance:

Product Lists & Filtering

85 Guidelines · Performance:

Product Page

101 Guidelines · Performance:

Cart & Checkout

118 Guidelines · Performance:

Customer Accounts

38 Guidelines · Performance:

Site-Wide Features

12 Guidelines · Performance:

Order Tracking & Returns

27 Guidelines · Performance:

Mobile Web

374 Guidelines · Performance:

133 Major E-Commerce Sites

CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

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