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Sears' Search UX

This is a usability benchmark of the e-commerce search experience of Sears and 49 other sites. The overall performance of Sears is decent.

It is especially a state of the art Search Form & Logic, state of the art Results Logic & Guidance, and decent Autocomplete that helps Sears' on-site search UX.

Rank: #5 of 50

Usability Score: 729

URL: sears.com

Reviewer: Christian Holst

Poor
Acceptable
Good

Overall Search UX Performance

60 Guidelines · Score: 729

Query Types

12 Guidelines · Score: 95.4

Guideline #1: Adhered High · Score: 54.5
Guideline #2: Violated Low · Score: -27.3
Guideline #3: Adhered High · Score: 34.1
Guideline #4: Violated Low · Score: -17.0
Guideline #5: Not Applicable · Score: 0.0
Guideline #6: Violated Low · Score: -23.9
Guideline #7: Adhered High · Score: 47.7
Guideline #8: Adhered Low · Score: 17.0
Guideline #9: Violated Low · Score: -17.0
Guideline #10: Not Applicable · Score: 0.0
Guideline #11: Adhered High · Score: 27.3
Guideline #12: Not Applicable · Score: 0.0
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Search Form & Logic

10 Guidelines · Score: 265.8

“State of the Art” Performance
Guideline #13: Not Applicable · Score: 0.0
Guideline #14: Adhered High · Score: 40.9
Guideline #15: Issue Resolved · Score: 34.1
Guideline #16: Adhered High · Score: 47.7
Guideline #17: Adhered High · Score: 34.1
Guideline #18: Adhered High · Score: 34.1
Guideline #19: Adhered High · Score: 34.1
Guideline #20: Adhered High · Score: 27.3
Guideline #21: Adhered High · Score: 13.6
Guideline #22: Not Applicable · Score: 0.0
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Autocomplete

7 Guidelines · Score: 95.4

Guideline #23: Adhered High · Score: 40.9
Guideline #24: Adhered Low · Score: 20.4
Guideline #25: Adhered High · Score: 20.4
Guideline #26: Adhered High · Score: 34.1
Guideline #27: Adhered High · Score: 40.9
Guideline #28: Violated High · Score: -34.1
Guideline #29: Violated High · Score: -27.3
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Results Logic & Guidance

8 Guidelines · Score: 146.5

“State of the Art” Performance
Guideline #30: Adhered Low · Score: 23.9
Guideline #31: Adhered Low · Score: 23.9
Guideline #32: Adhered High · Score: 40.9
Guideline #33: Violated Low · Score: -13.6
Guideline #34: Violated Low · Score: -10.2
Guideline #35: Adhered High · Score: 34.1
Guideline #36: Issue Resolved · Score: 34.1
Guideline #37: Adhered High · Score: 13.6
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Results Layout

8 Guidelines · Score: 13.6

Guideline #38: Violated High · Score: -34.1
Guideline #39: Adhered Low · Score: 27.3
Guideline #40: Adhered Low · Score: 27.3
Guideline #41: Issue Resolved · Score: 47.7
Guideline #42: Violated Low · Score: -17.0
Guideline #43: Violated High · Score: -34.1
Guideline #44: Adhered Low · Score: 13.6
Guideline #45: Violated Low · Score: -17.0
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Results Filtering & Sorting

15 Guidelines · Score: 112.4

Guideline #46: Issue Resolved · Score: 54.5
Guideline #47: Violated Low · Score: -27.3
Guideline #48: Adhered High · Score: 47.7
Guideline #49: Violated Low · Score: -23.9
Guideline #50: Violated High · Score: -47.7
Guideline #51: Adhered High · Score: 34.1
Guideline #52: Not Applicable · Score: 0.0
Guideline #53: Violated High · Score: -34.1
Guideline #54: Adhered High · Score: 34.1
Guideline #55: Adhered High · Score: 34.1
Guideline #56: Not Applicable · Score: 0.0
Guideline #57: Violated High · Score: -40.9
Guideline #58: Adhered High · Score: 34.1
Guideline #59: Adhered High · Score: 34.1
Guideline #60: Issue Resolved · Score: 13.6
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All 50 sites were benchmarked across the 60 guidelines from the E-Commerce Search usability study. During our evaluation, the search engine and interface of Sears adhered to 36 usability guidelines, violated 17, and scored neutral on 0 occasions, while a remaining 7 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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Industry Comparison: Mass Merchant

Overall Sears ranks 5 when comparing their on-site e-commerce search UX against the search experience on the 49 other major US e-commerce sites in the benchmark, and ranks 3 in the Mass Merchant industry.

Poor
Acceptable
Good

1. Amazon

“State of the Art” Performance

2. Walmart

“State of the Art” Performance

3. Sears

5. Etsy

7. Macy's

8. Target

9. Rakuten

10. Costco

“Broken” Performance

11. Kohl's

“Broken” Performance
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