Benchmarks

Best Western’s E-Commerce UX

This is a case study of Best Western’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 230 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Best Western’s overall e-commerce UX performance is broken. This is mainly due to broken Property & Room Detail Pages, Accounts & Self-Service, and Travel “Booking” Search performances.

First benchmarked in April 2022.


Performance-19.5Broken

URLbestwestern.com


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Poor
Mediocre
Decent
Good
Perfect

Desktop Web

230 Guidelines · Performance:

Homepage & Main Navigation

21 Guidelines · Performance:

Travel "Booking" Search

53 Guidelines · Performance:

Property & Room Detail Pages

50 Guidelines · Performance:

"Booking" Checkout Process

87 Guidelines · Performance:

Accounts & Self-Service

19 Guidelines · Performance:

Mobile Web

186 Guidelines · Performance:

Mobile Homepage & Main Navigation

10 Guidelines · Performance:

Mobile Travel "Booking" Search

44 Guidelines · Performance:

Mobile Property & Room Detail Pages

48 Guidelines · Performance:

Mobile "Booking" Checkout Process

61 Guidelines · Performance:

Mobile Site-Wide Design & Interaction

23 Guidelines · Performance:

133 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.