Benchmarks

Shangri-La’s E-Commerce UX

This is a case study of Shangri-La’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 229 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Shangri-La’s overall e-commerce UX performance is broken. Their UX is especially thwarted by usability issues related to broken Property & Room Detail Pages, Accounts & Self-Service, and Homepage & Main Navigation performances.

First benchmarked in April 2022.


Performance-15.7Broken

URLshangri-la.com


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Poor
Mediocre
Decent
Good
Perfect

Desktop Web

230 Guidelines · Performance:

Homepage & Main Navigation

21 Guidelines · Performance:

Travel "Booking" Search

53 Guidelines · Performance:

Property & Room Detail Pages

50 Guidelines · Performance:

"Booking" Checkout Process

87 Guidelines · Performance:

Accounts & Self-Service

19 Guidelines · Performance:

Mobile Web

186 Guidelines · Performance:

Mobile Homepage & Main Navigation

10 Guidelines · Performance:

Mobile Travel "Booking" Search

44 Guidelines · Performance:

Mobile Property & Room Detail Pages

48 Guidelines · Performance:

Mobile "Booking" Checkout Process

61 Guidelines · Performance:

Mobile Site-Wide Design & Interaction

23 Guidelines · Performance:

133 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

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