Shangri-La’s E-Commerce UX

This is a case study of Shangri-La’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 230 design elements. 196 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Shangri-La’s overall e-commerce UX performance is broken. Their UX is especially thwarted by usability issues related to broken Property & Room Detail Pages, Homepage & Main Navigation, and Homepage & Main Navigation performances.

Performance: -17.0Broken

URL: shangri-la.com

Get Premium Research Access

Poor

Mediocre

Decent

Good

Perfect

Desktop Web

230 Guidelines · Performance:

Homepage & Main Navigation

12 Guidelines · Performance:

Travel "Booking" Search

52 Guidelines · Performance:

Property & Room Detail Pages

50 Guidelines · Performance:

"Booking" Checkout Process

87 Guidelines · Performance:

Accounts & Self-Service

29 Guidelines · Performance:

Mobile Web

186 Guidelines · Performance:

81 Major E-Commerce Sites

CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.