Benchmarks

Hyatt’s E-Commerce UX

This is a case study of Hyatt’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 230 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Hyatt’s overall e-commerce UX performance is mediocre. This is mainly due to broken Accounts & Self-Service and Property & Room Detail Pages performances.

First benchmarked in April 2022.


Performance21.3Mediocre

URLhyatt.com


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Poor
Mediocre
Decent
Good
Perfect

Desktop Web

230 Guidelines · Performance:

Homepage & Main Navigation

21 Guidelines · Performance:

Travel "Booking" Search

53 Guidelines · Performance:

Property & Room Detail Pages

50 Guidelines · Performance:

"Booking" Checkout Process

87 Guidelines · Performance:

Accounts & Self-Service

19 Guidelines · Performance:

Mobile Web

186 Guidelines · Performance:

Mobile Homepage & Main Navigation

10 Guidelines · Performance:

Mobile Travel "Booking" Search

44 Guidelines · Performance:

Mobile Property & Room Detail Pages

48 Guidelines · Performance:

Mobile "Booking" Checkout Process

61 Guidelines · Performance:

Mobile Site-Wide Design & Interaction

23 Guidelines · Performance:

133 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.