FreshDirect UX Case Study
This is a case study of FreshDirect’s ecommerce user experience (UX) performance. It’s based on an exhaustive performance review of 709 design elements. 318 other sites have also been benchmarked for a complete picture of the ecommerce UX landscape.
FreshDirect’s overall ecommerce UX performance is xxxx xx xxxxxxxxx xxxxxx xx xxxx xx xxxx xx-xxxx xxxxxx xx xxxxxxxxxx, xxx xxxxxxxxx xx xxxxxxxxx xxxxxx xx xxxxxxx xx xxxxxxx xxxxxxxx & xxxxxxxxx xxxxxxxxxxx Upgrade to access FreshDirect’s case study.
First benchmarked in April 2021 and reviewed once in January 2025.
FreshDirect’s UX Performance upgrade
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To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
FreshDirect’s Desktop Web Ecommerce Design
24 pages of FreshDirect’s ecommerce site, marked up with 170 best practice examples:
FreshDirect’s Mobile Web Ecommerce Design
23 pages of FreshDirect’s ecommerce site, marked up with 184 best practice examples:
FreshDirect’s Mobile App Ecommerce Design
21 pages of FreshDirect’s ecommerce site, marked up with 167 best practice examples:
Explore Other Research Content
Every week, we publish a new article on how to build “state of the art” ecommerce experiences — here’s 5 popular ones:
Drop-Down Usability: When You Should (and Shouldn’t) Use Them
Format the “Expiration Date” Fields Exactly the Same as the Physical Credit Card (72% Don’t)
PDP UX: Core Product Content Is Overlooked in ‘Horizontal Tabs’ Layouts (Yet 28% of Sites Have This Layout)
Form Field Usability: Avoid Extensive Multicolumn Layouts (16% Make This Form Usability Mistake)
Form Usability: Getting ‘Address Line 2’ Right
See all 424 articles in the full public archive.