Benchmarks

IKEA’s E-Commerce UX

This is a case study of IKEA’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 1126 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

IKEA’s overall e-commerce UX performance is mediocre. Notably, IKEA’s UX performance is impeded by broken Order Tracking & Returns and poor Customer Accounts.

First benchmarked in September 2016, and reviewed 21 times since then, most recently in January 2024.


Performance37.2Mediocre

URLikea.co.uk


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Mediocre
Decent
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Overall UX Performance

1228 Guidelines · Performance:

Desktop Web

457 Guidelines · Performance:

Homepage & Category

31 Guidelines · Performance:

On-Site Search

45 Guidelines · Performance:

Product Lists & Filtering

75 Guidelines · Performance:

Product Page

103 Guidelines · Performance:

Cart & Checkout

123 Guidelines · Performance:

Customer Accounts

38 Guidelines · Performance:

Site-Wide Features

15 Guidelines · Performance:

Order Tracking & Returns

27 Guidelines · Performance:

Mobile Web

422 Guidelines · Performance:

Mobile App

349 Guidelines · Performance:

133 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.