Williams Sonoma’s E-Commerce UX

This is a case study of Williams Sonoma’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 543 design elements. 249 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Williams Sonoma’s overall e-commerce UX performance is mediocre. Their UX is in large part dimished by mediocre Mobile Web.

First benchmarked in April 2012, and reviewed 26 times since then, most recently in July 2024.


Get Premium Research Access


Overall UX Performance

543 Guidelines · Performance:

Desktop Web

266 Guidelines · Performance:

Mobile Web

277 Guidelines · Performance:

138 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.