This is a case study of Office Depot’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 819 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Office Depot’s overall e-commerce UX performance is mediocre. Notably, Office Depot’s UX performance is impeded by broken Customer Accounts, poor Homepage & Category, and mediocre Order Tracking & Returns.
First benchmarked in April 7, 2012, and reviewed 27 times since then, most recently April 11, 2023.
Overall UX Performance
832 Guidelines · Performance:
458 Guidelines · Performance:
Homepage & Category
31 Guidelines · Performance:
46 Guidelines · Performance:
Product Lists & Filtering
85 Guidelines · Performance:
101 Guidelines · Performance:
Cart & Checkout
118 Guidelines · Performance:
38 Guidelines · Performance:
12 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
374 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
32 pages of Office Depot’s e-commerce site, marked up with 366 best practice examples:
20 pages of Office Depot’s e-commerce site, marked up with 271 best practice examples:
Explore similar case studies of Electronics & Office sites:
Every 2nd week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
See all 368 articles in the full public archive.