Benchmarks

Fitbit UX Case Study

This is a case study of Fitbit’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 485 design elements. 250 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Fitbit’s overall e-commerce UX performance is mediocre. This is mainly due to poor Product Page and mediocre Mobile Web performances.

First benchmarked in January 2022.


Performance28.4Mediocre

URLfitbit.com


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Poor
Mediocre
Decent
Good
Perfect

Overall UX Performance

485 Guidelines · Performance:

Desktop Web

294 Guidelines · Performance:

Homepage & Category

38 Guidelines · Performance:

Product Lists & Filtering

48 Guidelines · Performance:

Product Page

64 Guidelines · Performance:

Cart & Checkout

110 Guidelines · Performance:

Customer Accounts

34 Guidelines · Performance:

Mobile Web

191 Guidelines · Performance:

138 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.