This is a case study of Crutchfield’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 819 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Crutchfield’s overall e-commerce UX performance is decent. This is especially thanks to perfect Site-Wide Features and good Product Lists & Filtering UX performances, but Crutchfield is impeded by broken Order Tracking & Returns.
First benchmarked in April 7, 2012, and reviewed 26 times since then, most recently March 27, 2023.
Performance: 57.5Decent
URL: crutchfield.com
UX Award Winner (see all):
Electronics & OfficeTop 1%
Desktop Web OverallTop 1%
Overall UX Performance
832 Guidelines · Performance:
Desktop Web
458 Guidelines · Performance:
Homepage & Category
31 Guidelines · Performance:
On-Site Search
46 Guidelines · Performance:
Product Lists & Filtering
85 Guidelines · Performance:
Product Page
101 Guidelines · Performance:
Cart & Checkout
118 Guidelines · Performance:
Customer Accounts
38 Guidelines · Performance:
Site-Wide Features
12 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
Mobile Web
374 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
29 pages of Crutchfield’s e-commerce site, marked up with 360 best practice examples:
20 pages of Crutchfield’s e-commerce site, marked up with 278 best practice examples:
Explore similar case studies of Electronics & Office sites:
80 page designs: mobile, desktop, app
20 page designs: desktop, mobile
52 page designs: mobile, desktop
79 page designs: app, mobile, desktop
50 page designs: mobile, desktop
49 page designs: desktop, mobile
47 page designs: desktop, mobile
47 page designs: desktop, mobile
Every 2nd week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
See all 368 articles in the full public archive.