Microsoft’s E-Commerce UX

This is a case study of Microsoft’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 601 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Microsoft’s overall e-commerce UX performance is poor. Some of Microsoft’s biggest UX issues are caused by poor Mobile Web and Desktop Web performances.

First benchmarked in April 2012, and reviewed 25 times since then, most recently in December 2023.


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Overall UX Performance

601 Guidelines · Performance:

Desktop Web

299 Guidelines · Performance:

Mobile Web

302 Guidelines · Performance:

138 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.