Sephora’s E-Commerce UX
This is a case study of Sephora’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 1137 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Sephora’s overall e-commerce UX performance is decent. This is mainly due to good Product Lists & Filtering while simultaneously having broken Customer Accounts.
First benchmarked in April 7, 2012, and reviewed 25 times since then, most recently November 10, 2022.
Overall UX Performance
1196 Guidelines · Performance:
Desktop Web
458 Guidelines · Performance:
Homepage & Category
31 Guidelines · Performance:
On-Site Search
46 Guidelines · Performance:
Product Lists & Filtering
85 Guidelines · Performance:
Product Page
101 Guidelines · Performance:
Cart & Checkout
118 Guidelines · Performance:
Customer Accounts
38 Guidelines · Performance:
Site-Wide Features
12 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
Mobile Web
374 Guidelines · Performance:
Mobile App
364 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
Sephora’s Desktop Web E-Commerce Design
26 pages of Sephora’s e-commerce site, marked up with 328 best practice examples:
Sephora’s Mobile Web E-Commerce Design
20 pages of Sephora’s e-commerce site, marked up with 277 best practice examples:
Sephora’s Mobile App E-Commerce Design
30 pages of Sephora’s e-commerce site, marked up with 196 best practice examples:
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