Williams Sonoma’s E-Commerce UX

This is a case study of Williams Sonoma’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 863 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Williams Sonoma’s overall e-commerce UX performance is mediocre. This is mainly due to broken Customer Accounts, poor On-Site Search, and poor Cart & Checkout performances.

First benchmarked in April 7, 2012, and reviewed 25 times since then, most recently December 12, 2022.

Performance: 28.9Mediocre

URL: williams-sonoma.com

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Poor

Mediocre

Decent

Good

Perfect

Overall UX Performance

866 Guidelines · Performance:

Desktop Web

482 Guidelines · Performance:

Homepage & Category

54 Guidelines · Performance:

On-Site Search

47 Guidelines · Performance:

Product Lists & Filtering

90 Guidelines · Performance:

Product Page

96 Guidelines · Performance:

Cart & Checkout

130 Guidelines · Performance:

Customer Accounts

38 Guidelines · Performance:

Order Tracking & Returns

27 Guidelines · Performance:

Mobile Web

384 Guidelines · Performance:

81 Major E-Commerce Sites

CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

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