Benchmarks

Zendesk UX Case Study

This is a case study of Zendesk’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 240 design elements. 250 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Zendesk’s overall e-commerce UX performance is decent. Notably, Zendesk has a good Desktop Web UX performance.

First benchmarked in December 2021 and reviewed once in July 2024.


Performance59.9Decent

URLzendesk.com


UX Award Winner (see all):

Digital Subscriptions & SaaS (desktop)Top 1%


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Poor
Mediocre
Decent
Good
Perfect

Overall UX Performance

240 Guidelines · Performance:

Desktop Web

124 Guidelines · Performance:

Mobile Web

116 Guidelines · Performance:

138 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.


Zendesk’s Desktop Web E-Commerce Design

9 pages of Zendesk’s e-commerce site, marked up with 90 best practice examples:


Zendesk’s Mobile Web E-Commerce Design

7 pages of Zendesk’s e-commerce site, marked up with 85 best practice examples: