“Intelligent, consumer-focused insights that are clear and actionable.”
Will Close, Director of A/B testing at Nike.com
"An eye opener. This UX audit helped validate assumptions we had and provided visibility on issues we overlooked."
Michael Tran, Sr. Business Analyst at Sony PlayStation
Read 200+ Testimonials“Intelligent, consumer-focused insights that are clear and actionable.”
Will Close, Director of A/B testing at Nike.com
UX Researcher, CA

Iva is a former UX Researcher at Baymard. Her research areas and specializations include Apparel & Accessories, Product Lists & Filtering, and Ticketing. She has worked in UX research, design, and technical communications since 2015. Iva has a PhD in Early Modern Art History from the University of Chicago.

New Health and Beauty UX Research: 3 High-Level Takeaways from 3,000+ Hours of Testing

5 UX Best Practices for Apparel E-Commerce (90% Get One or More Wrong)

Always Provide 3 or More Product Thumbnails in Product Lists and Search Results

New Apparel & Accessories UX Research: 3 High-Level Takeaways from 1,765 Hours of Testing

Apparel & Accessories Sites: Always Provide an Aggregate “Fit” Subscore in the Reviews (33% Don’t)

Apparel and Accessories Sites: Prioritize Investment in Category Navigation and Curated Paths over Search

If Providing Sidebar Filtering, Position the “Size” Filter near the Top and Expand It by Default

B2B Electronics: Always Allow Users to Search Long Lists of Filter Options

B2B Electronics: Use “Product Tables” to Display Product Listings on Desktop

Apparel E-Commerce: Visually Group and Clearly Label Size Filter Options

Always Allow Users to Combine Multiple Filtering Values of the Same Type — an ‘OR’ Logic (15% of Sites Don’t)

Format the “Expiration Date” Fields Exactly the Same as the Physical Credit Card (72% Don’t)

2 Key Design Principles for Product Listing Information (64% Get at Least 1 Wrong)

Display “Price Per Unit” For Multiquantity Items (86% Don’t)

Use “Delivery Date” Not “Shipping Speed” (41% Don’t) — From UX Research to Implementation Roadmap

Product Listing UX: What Information to Display in Product Listings (50% Get It Wrong)
"An eye opener. This UX audit helped validate assumptions we had and provided visibility on issues we overlooked."
Michael Tran, Sr. Business Analyst at Sony PlayStation
Read 200+ Testimonials