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Office Depot’s Product List UX

This is a usability benchmark of the product list, filtering and sorting experience of Office Depot and 49 other sites. The overall performance of Office Depot is all but broken. Some of Office Depot's biggest product list usability issues are due to broken Hover & Hit Areas, Applying & Applied Filters, and Available Filters. That said, their product listings perform great within Product Thumbnails.

Rank: #42 of 50

Usability Score: -80

URL: officedepot.com

Reviewed by: Christian Holst

Poor
Acceptable
Good

Overall Product List UX Performance

93 Guidelines · Score: -80

“Broken” Performance

List Layout

6 Guidelines · Score: 45.0

Guideline #1: Neutral · Score: 0.0
Guideline #2: Violated Low · Score: -15.9
Guideline #3: Adhered Low · Score: 13.2
Guideline #4: Adhered High · Score: 26.5
Guideline #5: Not Applicable · Score: 0.0
Guideline #6: Adhered High · Score: 21.2
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Loading Products

5 Guidelines · Score: -63.5

“Broken” Performance
Guideline #7: Violated High · Score: -31.7
Guideline #8: Violated Low · Score: -15.9
Guideline #9: Violated High · Score: -15.9
Guideline #10: Neutral · Score: 0.0
Guideline #11: Not Applicable · Score: 0.0
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What Information to Include

8 Guidelines · Score: 50.3

Guideline #12: Violated Low · Score: -21.2
Guideline #13: Not Applicable · Score: 0.0
Guideline #14: Adhered High · Score: 37.0
Guideline #15: Violated High · Score: -31.7
Guideline #16: Adhered High · Score: 31.7
Guideline #17: Adhered High · Score: 26.5
Guideline #18: Adhered Low · Score: 7.9
Guideline #19: Not Applicable · Score: 0.0
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User Interface

5 Guidelines · Score: -29.1

“Broken” Performance
Guideline #20: Violated High · Score: -37.0
Guideline #21: Violated Low · Score: -18.5
Guideline #22: Violated High · Score: -26.5
Guideline #23: Adhered High · Score: 26.5
Guideline #24: Adhered High · Score: 26.5
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Product Thumbnails

8 Guidelines · Score: 92.6

“State of the Art” Performance
Guideline #25: Adhered High · Score: 37.0
Guideline #26: Adhered Low · Score: 18.5
Guideline #27: Not Applicable · Score: 0.0
Guideline #28: Not Applicable · Score: 0.0
Guideline #29: Adhered High · Score: 26.5
Guideline #30: Not Applicable · Score: 0.0
Guideline #31: Issue Resolved · Score: 21.2
Guideline #32: Violated Low · Score: -10.6
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Hover & Hit Areas

5 Guidelines · Score: -87.3

“Broken” Performance
Guideline #33: Violated Low · Score: -13.2
Guideline #34: Violated High · Score: -26.5
Guideline #35: Violated High · Score: -31.7
Guideline #36: Violated High · Score: -15.9
Guideline #37: Not Applicable · Score: 0.0
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Personalization

5 Guidelines · Score: -31.7

“Broken” Performance
Guideline #38: Violated High · Score: -37.0
Guideline #39: Adhered High · Score: 26.5
Guideline #40: Not Applicable · Score: 0.0
Guideline #41: Not Applicable · Score: 0.0
Guideline #42: Violated High · Score: -21.2
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Available Filters

10 Guidelines · Score: -68.8

“Broken” Performance
Guideline #43: Violated Low · Score: -21.2
Guideline #44: Violated Low · Score: -18.5
Guideline #45: Adhered High · Score: 37.0
Guideline #46: Violated High · Score: -37.0
Guideline #47: Adhered High · Score: 37.0
Guideline #48: Not Applicable · Score: 0.0
Guideline #49: Not Applicable · Score: 0.0
Guideline #50: Violated Low · Score: -13.2
Guideline #51: Violated High · Score: -26.5
Guideline #52: Violated High · Score: -26.5
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Scope & Logic

10 Guidelines · Score: 23.8

Guideline #53: Violated High · Score: -37.0
Guideline #54: Adhered High · Score: 37.0
Guideline #55: Violated Low · Score: -18.5
Guideline #56: Adhered High · Score: 37.0
Guideline #57: Violated High · Score: -31.7
Guideline #58: Adhered High · Score: 21.2
Guideline #59: Not Applicable · Score: 0.0
Guideline #60: Adhered High · Score: 10.6
Guideline #61: Violated Low · Score: -5.3
Guideline #62: Adhered High · Score: 10.6
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Interface & Layout

11 Guidelines · Score: 111.1

“State of the Art” Performance
Guideline #63: Not Applicable · Score: 0.0
Guideline #64: Not Applicable · Score: 0.0
Guideline #65: Adhered Low · Score: 18.5
Guideline #66: Adhered Low · Score: 13.2
Guideline #67: Adhered High · Score: 26.5
Guideline #68: Violated High · Score: -26.5
Guideline #69: Adhered High · Score: 26.5
Guideline #70: Not Applicable · Score: 0.0
Guideline #71: Issue Resolved · Score: 26.5
Guideline #72: Adhered High · Score: 26.5
Guideline #73: Not Applicable · Score: 0.0
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Applying & Applied Filters

4 Guidelines · Score: -52.9

“Broken” Performance
Guideline #74: Violated High · Score: -26.5
Guideline #75: Violated High · Score: -26.5
Guideline #76: Adhered High · Score: 26.5
Guideline #77: Violated High · Score: -26.5
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Sorting

11 Guidelines · Score: -37.0

“Broken” Performance
Guideline #78: Adhered High · Score: 42.3
Guideline #79: Violated High · Score: -37.0
Guideline #80: Violated High · Score: -21.2
Guideline #81: Adhered High · Score: 26.5
Guideline #82: Adhered Low · Score: 13.2
Guideline #83: Violated High · Score: -26.5
Guideline #84: Adhered Low · Score: 13.2
Guideline #85: Violated High · Score: -21.2
Guideline #86: Violated High · Score: -15.9
Guideline #87: Not Applicable · Score: 0.0
Guideline #88: Violated High · Score: -10.6
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Comparison Tool

5 Guidelines · Score: -31.7

“Broken” Performance
Guideline #89: Adhered Low · Score: 18.5
Guideline #90: Violated Low · Score: -13.2
Guideline #91: Neutral · Score: 0.0
Guideline #92: Violated High · Score: -15.9
Guideline #93: Violated High · Score: -21.2
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All 50 sites were benchmarked across the 93 guidelines from the E-Commerce Product Lists usability study. During our evaluation, Office Depot's product lists, filtering and sorting implementation adhered to 33 usability guidelines, violated 39, and scored neutral on 3 occasions, while a remaining 18 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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Industry Comparison: Electronics & Office

Overall Office Depot ranks 42 when comparing their product listings, filtering and sorting UX performance against the 49 other major US e-commerce sites in the benchmark, and ranks 7 in the Electronics & Office industry.

Poor
Acceptable
Good

3. Newegg

4. Apple

5. Dell

6. Staples

“Broken” Performance

7. Office Depot

“Broken” Performance
“Broken” Performance
“Broken” Performance
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