This is a case study of Best Buy’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 1175 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Best Buy’s overall e-commerce UX performance is decent. Notably, their UX is hampered by poor Homepage & Category and Customer Accounts, although this is allieviated somewhat by perfect Order Tracking & Returns and On-Site Search.
First benchmarked in April 7, 2012, and reviewed 28 times since then, most recently April 18, 2023.
Overall UX Performance
1196 Guidelines · Performance:
458 Guidelines · Performance:
Homepage & Category
31 Guidelines · Performance:
46 Guidelines · Performance:
Product Lists & Filtering
85 Guidelines · Performance:
101 Guidelines · Performance:
Cart & Checkout
118 Guidelines · Performance:
38 Guidelines · Performance:
12 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
374 Guidelines · Performance:
364 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
33 pages of Best Buy’s e-commerce site, marked up with 384 best practice examples:
23 pages of Best Buy’s e-commerce site, marked up with 304 best practice examples:
24 pages of Best Buy’s e-commerce site, marked up with 275 best practice examples:
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See all 367 articles in the full public archive.