Best Buy’s E-Commerce UX

This is a case study of Best Buy’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 863 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Best Buy’s overall e-commerce UX performance is decent. Best Buy has decent performances across the board with neither any great nor any broken performances.

First benchmarked in April 2012, and reviewed 28 times since then, most recently in August 2023.


UX Award Winner (see all):

On-Site Search (desktop)Top 1%

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Overall UX Performance

950 Guidelines · Performance:

Desktop Web

299 Guidelines · Performance:

Mobile Web

302 Guidelines · Performance:

Mobile App

349 Guidelines · Performance:

133 Major E-Commerce Sites
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To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.