Best Buy’s E-Commerce UX

This is a case study of Best Buy’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 1175 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Best Buy’s overall e-commerce UX performance is decent. Notably, their UX is hampered by poor Homepage & Category and Customer Accounts, although this is allieviated somewhat by perfect Order Tracking & Returns and On-Site Search.

First benchmarked in April 7, 2012, and reviewed 28 times since then, most recently April 18, 2023.

Performance: 46.4Decent

URL: bestbuy.com

UX Award Winner (see all):

On-Site Search (desktop)Top 1%

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Poor

Mediocre

Decent

Good

Perfect

Overall UX Performance

1196 Guidelines · Performance:

Desktop Web

458 Guidelines · Performance:

Homepage & Category

31 Guidelines · Performance:

On-Site Search

46 Guidelines · Performance:

Product Lists & Filtering

85 Guidelines · Performance:

Product Page

101 Guidelines · Performance:

Cart & Checkout

118 Guidelines · Performance:

Customer Accounts

38 Guidelines · Performance:

Site-Wide Features

12 Guidelines · Performance:

Order Tracking & Returns

27 Guidelines · Performance:

Mobile Web

374 Guidelines · Performance:

Mobile App

364 Guidelines · Performance:

133 Major E-Commerce Sites

CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.