This is a case study of Grainger’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 863 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Grainger’s overall e-commerce UX performance is mediocre. This is mainly due to broken Customer Accounts, Product Page, and Order Tracking & Returns performances.
First benchmarked in April 7, 2012, and reviewed 27 times since then, most recently May 25, 2023.
Overall UX Performance
866 Guidelines · Performance:
482 Guidelines · Performance:
Homepage & Category
54 Guidelines · Performance:
47 Guidelines · Performance:
Product Lists & Filtering
90 Guidelines · Performance:
96 Guidelines · Performance:
Cart & Checkout
130 Guidelines · Performance:
38 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
384 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
30 pages of Grainger’s e-commerce site, marked up with 319 best practice examples:
18 pages of Grainger’s e-commerce site, marked up with 234 best practice examples:
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See all 363 articles in the full public archive.