This is a case study of Home Depot’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 863 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Home Depot’s overall e-commerce UX performance is decent. However, Home Depot’s UX performance suffers from poor Customer Accounts and Homepage & Category.
First benchmarked in April 7, 2012, and reviewed 26 times since then, most recently December 1, 2022.
Overall UX Performance
866 Guidelines · Performance:
482 Guidelines · Performance:
Homepage & Category
54 Guidelines · Performance:
47 Guidelines · Performance:
Product Lists & Filtering
90 Guidelines · Performance:
96 Guidelines · Performance:
Cart & Checkout
130 Guidelines · Performance:
38 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
384 Guidelines · Performance:
364 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
29 pages of Home Depot’s e-commerce site, marked up with 361 best practice examples:
22 pages of Home Depot’s e-commerce site, marked up with 294 best practice examples:
24 pages of Home Depot’s e-commerce site, marked up with 279 best practice examples:
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