Benchmarks

Home Depot UX Case Study

This is a case study of Home Depot’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 299 design elements. 249 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Home Depot’s overall e-commerce UX performance is decent. On a positive note, Home Depot has perfect Order Tracking & Returns. This is, however, curtailed by broken Homepage & Category Navigation and mediocre Site-Wide Design & Interaction performances.

First benchmarked in April 2012, and reviewed 28 times since then, most recently in January 2024.


Performance43.8Decent

URLhomedepot.com


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Poor
Mediocre
Decent
Good
Perfect

Desktop Web

299 Guidelines · Performance:

Homepage & Category Navigation

21 Guidelines · Performance:

On-Site Search

30 Guidelines · Performance:

Product Lists & Filtering

51 Guidelines · Performance:

Product Page

49 Guidelines · Performance:

Cart & Checkout

87 Guidelines · Performance:

Accounts & Self-Service

22 Guidelines · Performance:

Site-Wide Design & Interaction

12 Guidelines · Performance:

Order Tracking & Returns

27 Guidelines · Performance:

Mobile Web

303 Guidelines · Performance:

Mobile Homepage & Category Navigation

22 Guidelines · Performance:

Mobile On-Site Search

29 Guidelines · Performance:

Mobile Product Lists & Filtering

50 Guidelines · Performance:

Mobile Product Page

49 Guidelines · Performance:

Mobile Cart & Checkout

89 Guidelines · Performance:

Mobile Accounts & Self-Service

18 Guidelines · Performance:

Mobile Site-Wide Design & Interaction

19 Guidelines · Performance:

Mobile Order Tracking & Returns

27 Guidelines · Performance:

Mobile App

349 Guidelines · Performance:

Mobile App Homepage & Category Navigation

28 Guidelines · Performance:

Mobile App Search

38 Guidelines · Performance:

Mobile App Product Lists & Filtering

55 Guidelines · Performance:

Mobile App Product Page

91 Guidelines · Performance:

Mobile App Cart & Checkout

97 Guidelines · Performance:

Mobile App Customer Accounts

23 Guidelines · Performance:

App-Wide Features

17 Guidelines · Performance:

138 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

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