This is a case study of Home Depot’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 1163 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Home Depot’s overall e-commerce UX performance is decent. Their main culprits are poor Customer Accounts, mediocre Site-Wide Features, and mediocre Homepage & Category performances.
First benchmarked in April 7, 2012, and reviewed 26 times since then, most recently December 1, 2022.
Overall UX Performance
1196 Guidelines · Performance:
458 Guidelines · Performance:
Homepage & Category
31 Guidelines · Performance:
46 Guidelines · Performance:
Product Lists & Filtering
85 Guidelines · Performance:
101 Guidelines · Performance:
Cart & Checkout
118 Guidelines · Performance:
38 Guidelines · Performance:
12 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
374 Guidelines · Performance:
364 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
29 pages of Home Depot’s e-commerce site, marked up with 361 best practice examples:
22 pages of Home Depot’s e-commerce site, marked up with 294 best practice examples:
24 pages of Home Depot’s e-commerce site, marked up with 279 best practice examples:
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See all 368 articles in the full public archive.