Benchmark Overview

Build.com’s E-Commerce UX

This is a case study of Build.com's e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 545 design elements. 59 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Build.com's' overall e-commerce UX performance is acceptable. Notably, their UX is hampered by mediocre Mobile E-Commerce and Product Lists & Filtering, although this is allieviated somewhat by good Homepage & Category and decent Cart & Checkout.

Rank: 9 of 60

UX Performance: 49.6

URL: build.com


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Poor
Mediocre
Acceptable
Decent
Good

Overall UX Performance

610 Guidelines · Performance:

Homepage & Category

64 Guidelines · Performance:

Homepage

15 Guidelines · Performance:

Category Taxonomy

15 Guidelines · Performance:

Main Navigation

16 Guidelines · Performance:

Intermediary Category Pages

6 Guidelines · Performance:

Site-Wide Layout

12 Guidelines · Performance:

On-Site Search

50 Guidelines · Performance:

Search Query Types

12 Guidelines · Performance:

Search Form & Logic

10 Guidelines · Performance:

Search Autocomplete

8 Guidelines · Performance:

Results Logic & Guidance

8 Guidelines · Performance:

Results Layout & Filtering

12 Guidelines · Performance:

Product Lists & Filtering

95 Guidelines · Performance:

List Layout

7 Guidelines · Performance:

Loading Products

6 Guidelines · Performance:

List Items: Product Info & Thumbnails

20 Guidelines · Performance:

List Items: Product Info

11 Guidelines · Performance:

List Items: Product Thumbnails

9 Guidelines · Performance:

List Items: Interface & Hit Areas

11 Guidelines · Performance:

Filtering: Available Filters

10 Guidelines · Performance:

Filtering: Scope & Logic

14 Guidelines · Performance:

Filtering: Interface & Layout

11 Guidelines · Performance:

Sorting

11 Guidelines · Performance:

Comparison Tool

5 Guidelines · Performance:

Product Page

95 Guidelines · Performance:

Product Page Layout

10 Guidelines · Performance:

Product Images

11 Guidelines · Performance:

Image Gallery UI

12 Guidelines · Performance:

The 'Buy' Section

9 Guidelines · Performance:

Shipping, Returns, and Gifting

7 Guidelines · Performance:

Product Variations

9 Guidelines · Performance:

Product Descriptions

10 Guidelines · Performance:

Specifications Sheet

5 Guidelines · Performance:

User Reviews

13 Guidelines · Performance:

Cross-Sells & Cross-Navigation

9 Guidelines · Performance:

Cart & Checkout

131 Guidelines · Performance:

Shopping Cart & “Added to Cart” Behavior

10 Guidelines · Performance:

Account Selection & Creation

9 Guidelines · Performance:

Customer & Address Information

12 Guidelines · Performance:

Gifting Flow & Features

5 Guidelines · Performance:

Shipping & Store Pickup

11 Guidelines · Performance:

Payment Flow & Methods (Incl. Third-Party)

8 Guidelines · Performance:

Credit Card Form

10 Guidelines · Performance:

Order Review

5 Guidelines · Performance:

Order Confirmation & E-Mail

4 Guidelines · Performance:

Form & Page Design

10 Guidelines · Performance:

User Interactions & Distractions

10 Guidelines · Performance:

Cross-Sells

4 Guidelines · Performance:

Validation Errors & Data Persistence

10 Guidelines · Performance:

Field Labels & Microcopy

7 Guidelines · Performance:

Field Design & Features

8 Guidelines · Performance:

Default Values & Autocompletion

8 Guidelines · Performance:

Accounts & Self-Service

65 Guidelines · Performance:

Account Drop-Down

7 Guidelines · Performance:

Account Dashboard

6 Guidelines · Performance:

Account Sign In

6 Guidelines · Performance:

'Your Account': Addresses, Payments, & Newsletters

13 Guidelines · Performance:

Orders & Order Tracking

14 Guidelines · Performance:

Order Returns

11 Guidelines · Performance:

Account-Wide Navigation, Structure, & Information

8 Guidelines · Performance:

Mobile E-Commerce

110 Guidelines · Performance:

Mobile Homepage, Navigation, & Search

12 Guidelines · Performance:

Mobile Product Lists

15 Guidelines · Performance:

Mobile Filtering & Sorting

9 Guidelines · Performance:

Mobile Product Page Layouts

6 Guidelines · Performance:

Mobile Product Descriptions, Specs, & Images

13 Guidelines · Performance:

Mobile Shopping Cart, Cost & Account

10 Guidelines · Performance:

Mobile Checkout Information

15 Guidelines · Performance:

Mobile Form Field Usability

18 Guidelines · Performance:

Touch Keyboards

5 Guidelines · Performance:

Mobile Validation Errors

7 Guidelines · Performance:

60 Major E-Commerce Sites
What’s This?

Like Build.com's', all 60 major e-commerce sites have been benchmarked across hundreds of guidelines, meaning the chart you’re seeing above summarizes 30,000+ usability ratings.

See methodology to read up on the evaluation criteria and scoring algorithm.

To read each guideline and review your own sites, you’ll need to get full access.




Industry Comparison: Home & Hardware

Overall Build.com’s’ ranks 9 when comparing their e-commerce UX performance against the 59 other major e-commerce sites in the benchmark, and ranks 2 in the Home & Hardware industry.

Poor
Acceptable
Good