Marks & Spencer’s E-Commerce UX
This is a case study of Marks & Spencer’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 863 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Marks & Spencer’s overall e-commerce UX performance is mediocre. Their main culprits are broken Customer Accounts and poor Order Tracking & Returns performances.
First benchmarked in May 15, 2017, and reviewed 20 times since then, most recently December 19, 2022.
Overall UX Performance
866 Guidelines · Performance:
Desktop Web
482 Guidelines · Performance:
Homepage & Category
54 Guidelines · Performance:
On-Site Search
47 Guidelines · Performance:
Product Lists & Filtering
90 Guidelines · Performance:
Product Page
96 Guidelines · Performance:
Cart & Checkout
130 Guidelines · Performance:
Customer Accounts
38 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
Mobile Web
384 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
Marks & Spencer’s Desktop Web E-Commerce Design
30 pages of Marks & Spencer’s e-commerce site, marked up with 332 best practice examples:
Marks & Spencer’s Mobile Web E-Commerce Design
21 pages of Marks & Spencer’s e-commerce site, marked up with 277 best practice examples:
Marks & Spencer’s Mobile App E-Commerce Design
24 pages of Marks & Spencer’s e-commerce site, marked up with 262 best practice examples:
Similar Case Studies
Explore similar case studies of Apparel & Accessories and Houseware & Furnishings and Mass Merchant sites:
39 page designs: desktop, mobile
68 page designs: app, mobile, desktop
49 page designs: desktop, mobile
52 page designs: desktop, mobile
77 page designs: desktop, app, mobile
31 page designs: desktop, mobile
32 page designs: desktop, mobile
35 page designs: desktop, mobile
Explore Other Research Content
Every 2nd week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
See all 363 articles in the full public archive.