Marks & Spencer’s E-Commerce UX
This is a case study of Marks & Spencer’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 1169 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Marks & Spencer’s overall e-commerce UX performance is mediocre. Their main culprits are broken Customer Accounts and poor Order Tracking & Returns performances.
First benchmarked in May 15, 2017, and reviewed 20 times since then, most recently December 19, 2022.
Overall UX Performance
1196 Guidelines · Performance:
Desktop Web
458 Guidelines · Performance:
Homepage & Category
31 Guidelines · Performance:
On-Site Search
46 Guidelines · Performance:
Product Lists & Filtering
85 Guidelines · Performance:
Product Page
101 Guidelines · Performance:
Cart & Checkout
118 Guidelines · Performance:
Customer Accounts
38 Guidelines · Performance:
Site-Wide Features
12 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
Mobile Web
374 Guidelines · Performance:
Mobile App
364 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
Marks & Spencer’s Desktop Web E-Commerce Design
30 pages of Marks & Spencer’s e-commerce site, marked up with 332 best practice examples:
Marks & Spencer’s Mobile Web E-Commerce Design
21 pages of Marks & Spencer’s e-commerce site, marked up with 277 best practice examples:
Marks & Spencer’s Mobile App E-Commerce Design
24 pages of Marks & Spencer’s e-commerce site, marked up with 262 best practice examples:
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