Benchmarks

MSC Direct’s E-Commerce UX

This is a case study of MSC Direct’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 457 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

MSC Direct’s overall e-commerce UX performance is mediocre. MSC Direct’s UX performance in particular suffers from usability issues caused by broken Customer Accounts, poor Cart & Checkout, and mediocre Mobile Web.

First benchmarked in September 2022.


Performance29.0Mediocre

URLmscdirect.com


Get Premium Research Access

Poor
Mediocre
Decent
Good
Perfect

Overall UX Performance

463 Guidelines · Performance:

Desktop Web

265 Guidelines · Performance:

Homepage & Category

36 Guidelines · Performance:

On-Site Search

31 Guidelines · Performance:

Product Lists & Filtering

37 Guidelines · Performance:

Product Page

35 Guidelines · Performance:

Cart & Checkout

104 Guidelines · Performance:

Customer Accounts

22 Guidelines · Performance:

Mobile Web

198 Guidelines · Performance:

138 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.