This is a case study of Arrow’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 271 design elements. 176 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Arrow’s overall e-commerce UX performance is broken. Their UX is especially thwarted by usability issues related to broken Cart & Checkout, Accounts & Self Service, and Product Page performances.
Overall UX Performance
271 Guidelines · Performance:
Homepage & Category
24 Guidelines · Performance:
16 Guidelines · Performance:
Product Lists & Filtering
36 Guidelines · Performance:
25 Guidelines · Performance:
Cart & Checkout
34 Guidelines · Performance:
Accounts & Self Service
19 Guidelines · Performance:
117 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
26 pages of Arrow’s e-commerce site, marked up with 121 best practice examples:
14 pages of Arrow’s e-commerce site, marked up with 83 best practice examples:
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See all 330 articles in the full public archive.