Benchmarks

TTI’s E-Commerce UX

This is a case study of TTI’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 482 design elements. 176 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

TTI’s overall e-commerce UX performance is broken. Their UX is especially thwarted by usability issues related to broken Product Page, On-Site Search, and Customer Accounts performances.


Performance: -3.8broken

URL: tti.com/content/ttiinc/en.html


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Poor
Mediocre
Decent
Good
Perfect

Overall UX Performance

482 Guidelines · Performance:

Desktop Web

279 Guidelines · Performance:

Homepage & Category

37 Guidelines · Performance:

Homepage

7 Guidelines · Performance:

Category Taxonomy & Category Pages

10 Guidelines · Performance:

Main Navigation

9 Guidelines · Performance:

Site-Wide Layout

11 Guidelines · Performance:

On-Site Search

32 Guidelines · Performance:

Query Types & Search Form

11 Guidelines · Performance:

Autocomplete

8 Guidelines · Performance:

Search Results Logic & Layout

13 Guidelines · Performance:

Product Lists & Filtering

44 Guidelines · Performance:

List Layout & Features

9 Guidelines · Performance:

List Items: Product Info & Thumbnails

9 Guidelines · Performance:

Filtering

19 Guidelines · Performance:

Sorting

7 Guidelines · Performance:

Product Page

37 Guidelines · Performance:

Product Page Layout & Cross-Sells

10 Guidelines · Performance:

Product Images & Gallery UI

6 Guidelines · Performance:

The 'Buy' Section

5 Guidelines · Performance:

Shipping & Returns

6 Guidelines · Performance:

Product Description & Specification Sheet

10 Guidelines · Performance:

Cart & Checkout

107 Guidelines · Performance:

Shopping Cart & “Added to Cart” Behavior

11 Guidelines · Performance:

Account Selection & Creation

7 Guidelines · Performance:

Checkout Types & Layout

10 Guidelines · Performance:

Customer & Address Information

10 Guidelines · Performance:

Shipping & Store Pickup

11 Guidelines · Performance:

Payment Flow & Methods (Incl. Third-Party)

6 Guidelines · Performance:

Credit Card Form

10 Guidelines · Performance:

Form Fields & Page Design

14 Guidelines · Performance:

Field Labels & Microcopy

6 Guidelines · Performance:

User Interactions & Distractions

8 Guidelines · Performance:

Validation Errors, Field Design & Autocompletion

23 Guidelines · Performance:

Validation Errors & Data Persistence

10 Guidelines · Performance:

Field Design & Input Optimization

13 Guidelines · Performance:

Order Review

5 Guidelines · Performance:

Customer Accounts

22 Guidelines · Performance:

Account Drop-Down and Dashboard

8 Guidelines · Performance:

'Your Account': Addresses, Payments, & Newsletters

8 Guidelines · Performance:

Account-Wide Navigation, Structure, & Information

6 Guidelines · Performance:

Mobile Web

203 Guidelines · Performance:

Homepage & Category

19 Guidelines · Performance:

Homepage

6 Guidelines · Performance:

Main Navigation

5 Guidelines · Performance:

Taxonomy & Category Pages

8 Guidelines · Performance:

On-Site Search

26 Guidelines · Performance:

Query Types & Search Form

10 Guidelines · Performance:

Autocomplete

7 Guidelines · Performance:

Search Results Logic & Layout

9 Guidelines · Performance:

Product List & Filtering

38 Guidelines · Performance:

Product List Layout & Features

13 Guidelines · Performance:

List Item Content

11 Guidelines · Performance:

Filtering & Sorting

14 Guidelines · Performance:

Product Pages

35 Guidelines · Performance:

Product Page Layout & Cross-Sells

9 Guidelines · Performance:

Images & Gallery UI

6 Guidelines · Performance:

Buy Section

4 Guidelines · Performance:

Shipping & Returns

5 Guidelines · Performance:

Product Description & Specification Sheet

11 Guidelines · Performance:

Mobile Checkout

65 Guidelines · Performance:

Mobile Checkout Layout

4 Guidelines · Performance:

Mobile Shopping Cart

6 Guidelines · Performance:

Mobile Account Selection & Creation

5 Guidelines · Performance:

Mobile User Info

6 Guidelines · Performance:

Mobile Shipping & Store Pickup

5 Guidelines · Performance:

Mobile Payment Flow & Credit Card Form

14 Guidelines · Performance:

Mobile Form Fields

7 Guidelines · Performance:

Mobile Field Validation

8 Guidelines · Performance:

Mobile Input Optimization

5 Guidelines · Performance:

Mobile Order Review

5 Guidelines · Performance:

Mobile Site-Wide Features & Elements

20 Guidelines · Performance:

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

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