Sears’ E-Commerce UX

This is a case study of Sears’ e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 635 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Sears’ overall e-commerce UX performance is mediocre. Some of Sears’ biggest UX issues are caused by mediocre Mobile Web and Desktop Web performances.

First benchmarked in April 2012, and reviewed 28 times since then, most recently in March 2024.


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Overall UX Performance

635 Guidelines · Performance:

Desktop Web

318 Guidelines · Performance:

Mobile Web

317 Guidelines · Performance:

138 Major E-Commerce Sites
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To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.