Smyths UX Case Study
This is a case study of Smyths’ e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 359 design elements. 250 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Smyths’ overall e-commerce UX performance is mediocre. It is especially issues related to broken Homepage & Category Navigation, poor Product Lists & Filtering, and poor Customer Accounts that detract from Smyths’ UX performance.
First benchmarked in September 2021, and reviewed 3 times since then, most recently in February 2023.
Overall UX Performance
526 Guidelines · Performance:
Desktop Web
260 Guidelines · Performance:
Homepage & Category Navigation
25 Guidelines · Performance:
On-Site Search
23 Guidelines · Performance:
Product Lists & Filtering
43 Guidelines · Performance:
Product Page
57 Guidelines · Performance:
Cart & Checkout
87 Guidelines · Performance:
Customer Accounts
16 Guidelines · Performance:
Site-Wide Features
9 Guidelines · Performance:
Mobile Web
266 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
Smyths’ Desktop Web E-Commerce Design
25 pages of Smyths’ e-commerce site, marked up with 264 best practice examples:
Smyths’ Mobile Web E-Commerce Design
17 pages of Smyths’ e-commerce site, marked up with 139 best practice examples:
Explore Other Research Content
Every week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
Drop-Down Usability: When You Should (and Shouldn’t) Use Them
Format the “Expiration Date” Fields Exactly the Same as the Physical Credit Card (72% Don’t)
PDP UX: Core Product Content Is Overlooked in ‘Horizontal Tabs’ Layouts (Yet 28% of Sites Have This Layout)
Form Field Usability: Avoid Extensive Multicolumn Layouts (16% Make This Form Usability Mistake)
Form Usability: Getting ‘Address Line 2’ Right
See all 403 articles in the full public archive.