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Lowe’s Checkout UX

This is a usability benchmark of the checkout experience of Lowe's and 99 other sites. The overall performance of Lowe's is good. It is especially a state of the art Copywriting, state of the art Layout, and good Navigation that helps Lowe's checkout UX. Do, however, watch out for their broken Data Input performance.

Rank: #10 of 100

Usability Score: 807

URL: lowes.com

Reviewed by: Christian Holst

Poor
Acceptable
Good

Overall Checkout UX Performance

63 Guidelines · Score: 807

Data Input

15 Guidelines · Score: -30.5

“Broken” Performance
Guideline #1: Violated High · Score: -60.9
Guideline #2: Violated Low · Score: -22.8
Guideline #3: Violated Low · Score: -22.8
Guideline #4: Adhered High · Score: 45.7
Guideline #5: Adhered High · Score: 30.5
Guideline #6: Violated High · Score: -30.5
Guideline #7: Violated High · Score: -15.2
Guideline #8: Issue Resolved · Score: 22.8
Guideline #9: Violated High · Score: -22.8
Guideline #10: Issue Resolved · Score: 22.8
Guideline #11: Violated High · Score: -15.2
Guideline #12: Adhered High · Score: 15.2
Guideline #13: Not Applicable · Score: 0.0
Guideline #14: Adhered High · Score: 15.2
Guideline #15: Adhered Low · Score: 7.6
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Copywriting

8 Guidelines · Score: 232.2

“State of the Art” Performance
Guideline #16: Adhered Low · Score: 30.5
Guideline #17: Adhered High · Score: 45.7
Guideline #18: Issue Resolved · Score: 45.7
Guideline #19: Adhered High · Score: 38.1
Guideline #20: Adhered Low · Score: 19.0
Guideline #21: Adhered High · Score: 30.5
Guideline #22: Adhered High · Score: 15.2
Guideline #23: Adhered Low · Score: 7.6
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Layout

15 Guidelines · Score: 232.2

“State of the Art” Performance
Guideline #24: Adhered High · Score: 53.3
Guideline #25: Adhered High · Score: 53.3
Guideline #26: Adhered High · Score: 53.3
Guideline #27: Adhered High · Score: 38.1
Guideline #28: Neutral · Score: 0.0
Guideline #29: Adhered Low · Score: 19.0
Guideline #30: Violated High · Score: -45.7
Guideline #31: Adhered High · Score: 22.8
Guideline #32: Adhered Low · Score: 11.4
Guideline #33: Adhered Low · Score: 11.4
Guideline #34: Not Applicable · Score: 0.0
Guideline #35: Adhered Low · Score: 7.6
Guideline #36: Violated High · Score: -15.2
Guideline #37: Issue Resolved · Score: 15.2
Guideline #38: Adhered Low · Score: 7.6
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Navigation

8 Guidelines · Score: 129.4

Guideline #39: Adhered High · Score: 45.7
Guideline #40: Adhered High · Score: 45.7
Guideline #41: Issue Resolved · Score: 45.7
Guideline #42: Violated High · Score: -38.1
Guideline #43: Adhered Low · Score: 15.2
Guideline #44: Adhered High · Score: 30.5
Guideline #45: Violated High · Score: -22.8
Guideline #46: Adhered Low · Score: 7.6
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Flow

7 Guidelines · Score: 129.4

Guideline #47: Adhered High · Score: 53.3
Guideline #48: Neutral · Score: 0.0
Guideline #49: Violated High · Score: -53.3
Guideline #50: Adhered High · Score: 38.1
Guideline #51: Adhered High · Score: 30.5
Guideline #52: Adhered High · Score: 30.5
Guideline #53: Issue Resolved · Score: 30.5
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Focus

10 Guidelines · Score: 114.2

Guideline #54: Adhered High · Score: 60.9
Guideline #55: Adhered High · Score: 60.9
Guideline #56: Adhered High · Score: 38.1
Guideline #57: Not Applicable · Score: 0.0
Guideline #58: Violated Low · Score: -19.0
Guideline #59: Violated Low · Score: -19.0
Guideline #60: Issue Resolved · Score: 38.1
Guideline #61: Violated High · Score: -30.5
Guideline #62: Not Applicable · Score: 0.0
Guideline #63: Violated High · Score: -15.2
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All 100 sites were benchmarked across the 63 guidelines from the E-Commerce Checkout usability study. During our evaluation, Lowe’s checkout process adhered to 41 usability guidelines, violated 16, and scored neutral on 2 occasions, while a remaining 4 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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Industry Comparison: Home & Hardware

Overall Lowe’s ranks 10 when comparing their checkout UX performance against the 99 other major US e-commerce sites in the benchmark, and ranks 2 in the Home & Hardware industry.

Poor
Acceptable
Good

2. Lowe's

“Broken” Performance
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