Benchmarks

Lowe’s E-Commerce UX

This is a case study of Lowe’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 299 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Lowe’s overall e-commerce UX performance is decent. This is especially thanks to good On-Site Search UX performance, but Lowe’s is impeded by broken Homepage & Category Navigation.

First benchmarked in April 2012, and reviewed 30 times since then, most recently in January 2024.


Performance53.2Decent

URLlowes.com


UX Award Winner (see all):

Home & Hardware (desktop)Top 1%

On-Site Search (mobile & app)Top 1%


Get Premium Research Access

Poor
Mediocre
Decent
Good
Perfect

Desktop Web

299 Guidelines · Performance:

Homepage & Category Navigation

21 Guidelines · Performance:

On-Site Search

30 Guidelines · Performance:

Product Lists & Filtering

51 Guidelines · Performance:

Product Page

49 Guidelines · Performance:

Cart & Checkout

87 Guidelines · Performance:

Accounts & Self-Service

22 Guidelines · Performance:

Site-Wide Design & Interaction

12 Guidelines · Performance:

Order Tracking & Returns

27 Guidelines · Performance:

Mobile Web

303 Guidelines · Performance:

Mobile Homepage & Category Navigation

22 Guidelines · Performance:

Mobile On-Site Search

29 Guidelines · Performance:

Mobile Product Lists & Filtering

50 Guidelines · Performance:

Mobile Product Page

49 Guidelines · Performance:

Mobile Cart & Checkout

89 Guidelines · Performance:

Mobile Accounts & Self-Service

18 Guidelines · Performance:

Mobile Site-Wide Design & Interaction

19 Guidelines · Performance:

Mobile Order Tracking & Returns

27 Guidelines · Performance:

Mobile App

349 Guidelines · Performance:

Mobile App Homepage & Category Navigation

28 Guidelines · Performance:

Mobile App Search

38 Guidelines · Performance:

Mobile App Product Lists & Filtering

55 Guidelines · Performance:

Mobile App Product Page

91 Guidelines · Performance:

Mobile App Cart & Checkout

97 Guidelines · Performance:

Mobile App Customer Accounts

23 Guidelines · Performance:

App-Wide Features

17 Guidelines · Performance:

133 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.