Benchmarks

Rakuten UX Case Study

This is an old and partial case study of Rakuten’s e-commerce user experience (UX) performance. We encourage you to explore the 251 up-to-date and exhaustive case studies of major e-commerce sites for a complete and current picture of the e-commerce UX landscape.

URL: rakuten.com

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Rakuten’s Desktop Web E-Commerce Design

28 pages of Rakuten’s e-commerce site, marked up with 286 best practice examples:

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Rakuten’s Mobile Web E-Commerce Design

17 pages of Rakuten’s e-commerce site, marked up with 150 best practice examples:

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Explore Other Research Content

Every week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:

  1. Drop-Down Usability: When You Should (and Shouldn’t) Use Them

  2. Format the “Expiration Date” Fields Exactly the Same as the Physical Credit Card (72% Don’t)

  3. PDP UX: Core Product Content Is Overlooked in ‘Horizontal Tabs’ Layouts (Yet 28% of Sites Have This Layout)

  4. Form Field Usability: Avoid Extensive Multicolumn Layouts (16% Make This Form Usability Mistake)

  5. Form Usability: Getting ‘Address Line 2’ Right

See all 401 articles in the full public archive.