This is a case study of 1-800-Flowers’ e-commerce user experience (UX) performance. It’s based on a full-performance review of more than 550 design elements. 59 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape
1-800-Flowers’ Cart & Checkout performance is mediocre. Some of 1-800-Flowers’ biggest checkout usability issues are due to mediocre Layout, broken Navigation, and broken Data Input. That said, their checkout performs great within Copywriting.