Benchmark Overview

1-800-Flowers’ E-Commerce UX

This is a case study of 1-800-Flowers’ e-commerce user experience (UX) performance. It’s based on a full-performance review of more than 550 design elements. 59 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape

1-800-Flowers’ Cart & Checkout performance is mediocre. Some of 1-800-Flowers’ biggest checkout usability issues are due to mediocre Layout, broken Navigation, and broken Data Input. That said, their checkout performs great within Copywriting.

Poor
Acceptable
Good

Cart & Checkout: 63 guidelines · Score: 316.0

Data Input: 15 guidelines · Score: 7.6

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Guideline #1 Neutral · Score: 0.0

Guideline #2 Adhered Low · Score: 22.8

Guideline #3 Violated Low · Score: -22.8

Guideline #4 Adhered High · Score: 45.7

Guideline #5 Violated High · Score: -30.5

Guideline #6 Violated High · Score: -30.5

Guideline #7 Violated High · Score: -15.2

Guideline #8 Issue Resolved · Score: 22.8

Guideline #9 Adhered High · Score: 22.8

Guideline #10 Violated High · Score: -22.8

Guideline #11 Violated High · Score: -15.2

Guideline #12 Adhered High · Score: 15.2

Guideline #13 Not Applicable · Score: 0.0

Guideline #14 Issue Resolved · Score: 15.2

Guideline #15 Neutral · Score: 0.0

Copywriting: 8 guidelines · Score: 209.4

‘State of the Art’

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Guideline #16 Adhered High · Score: 60.9

Guideline #17 Adhered High · Score: 45.7

Guideline #18 Adhered High · Score: 45.7

Guideline #19 Adhered High · Score: 38.1

Guideline #20 Violated Low · Score: -19.0

Guideline #21 Adhered High · Score: 30.5

Guideline #22 Adhered High · Score: 15.2

Guideline #23 Violated Low · Score: -7.6

Layout: 15 guidelines · Score: 79.9

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Guideline #24 Adhered High · Score: 53.3

Guideline #25 Adhered High · Score: 53.3

Guideline #26 Violated Low · Score: -26.6

Guideline #27 Violated Low · Score: -19.0

Guideline #29 Neutral · Score: 0.0

Guideline #30 Issue Resolved · Score: 38.1

Guideline #31 Violated High · Score: -45.7

Guideline #32 Adhered Low · Score: 11.4

Guideline #33 Neutral · Score: 0.0

Guideline #34 Violated High · Score: -22.8

Guideline #35 Not Applicable · Score: 0.0

Guideline #36 Adhered Low · Score: 7.6

Guideline #37 Adhered High · Score: 15.2

Guideline #38 Adhered Low · Score: 7.6

Guideline #39 Adhered Low · Score: 7.6

Navigation: 8 guidelines · Score: -30.5

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Guideline #40 Adhered High · Score: 45.7

Guideline #41 Violated High · Score: -45.7

Guideline #42 Issue Resolved · Score: 45.7

Guideline #43 Violated High · Score: -38.1

Guideline #44 Violated High · Score: -30.5

Guideline #45 Adhered High · Score: 30.5

Guideline #46 Violated High · Score: -22.8

Guideline #47 Violated High · Score: -15.2

Flow: 7 guidelines · Score: -99.0

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Guideline #48 Adhered High · Score: 53.3

Guideline #49 Neutral · Score: 0.0

Guideline #50 Violated High · Score: -53.3

Guideline #51 Violated High · Score: -38.1

Guideline #52 Neutral · Score: 0.0

Guideline #53 Violated High · Score: -30.5

Guideline #54 Violated High · Score: -30.5

Focus: 10 guidelines · Score: 148.5

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Guideline #55 Adhered High · Score: 60.9

Guideline #56 Adhered High · Score: 60.9

Guideline #57 Adhered Low · Score: 19.0

Guideline #58 Not Applicable · Score: 0.0

Guideline #59 Violated High · Score: -38.1

Guideline #60 Issue Resolved · Score: 38.1

Guideline #61 Issue Resolved · Score: 38.1

Guideline #62 Violated Low · Score: -15.2

Guideline #63 Not Applicable · Score: 0.0

Guideline #64 Violated High · Score: -15.2

All 60 sites were benchmarked across the 610 guidelines. During our evaluation, 1-800-Flowers’ e-commerce site adhered to 342 usability guidelines, violated 213, and scored neutral on 87 occasions, while a remaining 34 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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1-800-Flowers’ Desktop E-Commerce Design

4 pages of 1-800-Flowers’ e-commerce site, marked up with 30 best practice examples