Arrow’s E-Commerce UX
This is a case study of Arrow’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 431 design elements. 249 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Arrow’s overall e-commerce UX performance is poor. Their UX is especially thwarted by usability issues related to broken Desktop Web and poor Mobile Web performances.
First benchmarked in January 2021 and reviewed once in July 2024.
Overall UX Performance
432 Guidelines · Performance:
Desktop Web
229 Guidelines · Performance:
Mobile Web
203 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
Arrow’s Desktop Web E-Commerce Design
20 pages of Arrow’s e-commerce site, marked up with 180 best practice examples:
Arrow’s Mobile Web E-Commerce Design
19 pages of Arrow’s e-commerce site, marked up with 149 best practice examples:
Explore Other Research Content
Every week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
Drop-Down Usability: When You Should (and Shouldn’t) Use Them
Format the “Expiration Date” Fields Exactly the Same as the Physical Credit Card (72% Don’t)
PDP UX: Core Product Content Is Overlooked in ‘Horizontal Tabs’ Layouts (Yet 28% of Sites Have This Layout)
Form Field Usability: Avoid Extensive Multicolumn Layouts (16% Make This Form Usability Mistake)
Form Usability: Getting ‘Address Line 2’ Right
See all 389 articles in the full public archive.