Benchmarks

DoorDash’s E-Commerce UX

This is a case study of DoorDash’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 213 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

DoorDash’s overall e-commerce UX performance is poor. DoorDash’s UX performance in particular suffers from usability issues caused by broken Mobile App Accounts & Self-Service, Mobile App Restaurant Lists & Menus, and Mobile Web On-Site Search.

First benchmarked in April 2022.


Performance19.0Poor

URLdoordash.com


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Poor
Mediocre
Decent
Good
Perfect

Mobile Web

214 Guidelines · Performance:

Mobile Web Homepage & Category Navigation

19 Guidelines · Performance:

Mobile Web On-Site Search

25 Guidelines · Performance:

Mobile Web Restaurant Lists & Menus

35 Guidelines · Performance:

Mobile Web Menu Item Pages

26 Guidelines · Performance:

Mobile Web Cart & Checkout

90 Guidelines · Performance:

Mobile Web Site-Wide Design & Interaction

19 Guidelines · Performance:

Mobile App

208 Guidelines · Performance:

133 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.