John Lewis’ E-Commerce UX

This is a case study of John Lewis’ e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 691 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

John Lewis’ overall e-commerce UX performance is decent. John Lewis has decent performances across the board with neither any great nor any broken performances.

First benchmarked in September 2016, and reviewed 21 times since then, most recently in January 2024.


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Overall UX Performance

691 Guidelines · Performance:

Desktop Web

347 Guidelines · Performance:

Mobile Web

344 Guidelines · Performance:

138 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.