Shangri-La’s E-Commerce UX

This is a case study of Shangri-La’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 230 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Shangri-La’s overall e-commerce UX performance is broken. Their UX is especially thwarted by usability issues related to broken Homepage & Main Navigation, Property & Room Detail Pages, and Homepage & Main Navigation performances.

Performance: -16.4Broken


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Desktop Web

230 Guidelines · Performance:

Homepage & Main Navigation

12 Guidelines · Performance:

Travel "Booking" Search

52 Guidelines · Performance:

Property & Room Detail Pages

50 Guidelines · Performance:

"Booking" Checkout Process

87 Guidelines · Performance:

Accounts & Self-Service

29 Guidelines · Performance:

Mobile Web

186 Guidelines · Performance:

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

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