Benchmark Overview

ShopNBC’s E-Commerce UX

This is a case study of ShopNBC’s e-commerce user experience (UX) performance. It’s based on a full-performance review of more than 550 design elements. 59 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape

ShopNBC’s Cart & Checkout performance is broken. ShopNBC’s checkout in particular suffers from usability issues caused by broken Navigation, Layout, and Data Input. That said, their checkout performs great within Copywriting.

Poor
Acceptable
Good

Cart & Checkout: 63 guidelines · Score: -116.0

Data Input: 15 guidelines · Score: -157.2

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Guideline #1 Violated High · Score: -59.9

Guideline #2 Adhered High · Score: 44.9

Guideline #3 Violated Low · Score: -22.5

Guideline #4 Violated High · Score: -44.9

Guideline #5 Adhered Low · Score: 15.0

Guideline #6 Violated High · Score: -29.9

Guideline #7 Violated High · Score: -15.0

Guideline #8 Violated High · Score: -22.5

Guideline #9 Violated High · Score: -22.5

Guideline #10 Violated High · Score: -22.5

Guideline #11 Violated High · Score: -15.0

Guideline #12 Adhered High · Score: 15.0

Guideline #13 Not Applicable · Score: 0.0

Guideline #14 Adhered High · Score: 15.0

Guideline #15 Adhered Low · Score: 7.5

Copywriting: 8 guidelines · Score: 161.0

‘State of the Art’

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Guideline #16 Adhered High · Score: 59.9

Guideline #17 Adhered High · Score: 44.9

Guideline #18 Adhered High · Score: 44.9

Guideline #19 Adhered High · Score: 37.4

Guideline #20 Violated Low · Score: -18.7

Guideline #21 Violated High · Score: -29.9

Guideline #22 Adhered High · Score: 15.0

Guideline #23 Adhered Low · Score: 7.5

Layout: 15 guidelines · Score: -15.0

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Guideline #24 Adhered Low · Score: 26.2

Guideline #25 Not Applicable · Score: 0.0

Guideline #26 Violated Low · Score: -26.2

Guideline #27 Violated High · Score: -37.4

Guideline #29 Neutral · Score: 0.0

Guideline #30 Issue Resolved · Score: 37.4

Guideline #31 Violated High · Score: -44.9

Guideline #32 Adhered High · Score: 22.5

Guideline #33 Violated High · Score: -22.5

Guideline #34 Adhered High · Score: 22.5

Guideline #35 Violated High · Score: -22.5

Guideline #36 Adhered Low · Score: 7.5

Guideline #37 Neutral · Score: 0.0

Guideline #38 Issue Resolved · Score: 15.0

Guideline #39 Adhered Low · Score: 7.5

Navigation: 8 guidelines · Score: -22.5

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Guideline #40 Violated High · Score: -44.9

Guideline #41 Adhered High · Score: 44.9

Guideline #42 Violated High · Score: -44.9

Guideline #43 Adhered High · Score: 37.4

Guideline #44 Violated High · Score: -29.9

Guideline #45 Adhered High · Score: 29.9

Guideline #46 Violated High · Score: -22.5

Guideline #47 Adhered Low · Score: 7.5

Flow: 7 guidelines · Score: 108.6

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Guideline #48 Adhered High · Score: 52.4

Guideline #49 Neutral · Score: 0.0

Guideline #50 Violated High · Score: -52.4

Guideline #51 Adhered Low · Score: 18.7

Guideline #52 Adhered High · Score: 29.9

Guideline #53 Adhered High · Score: 29.9

Guideline #54 Issue Resolved · Score: 29.9

Focus: 10 guidelines · Score: -190.9

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Guideline #55 Violated High · Score: -59.9

Guideline #56 Violated High · Score: -59.9

Guideline #57 Violated High · Score: -37.4

Guideline #58 Not Applicable · Score: 0.0

Guideline #59 Violated High · Score: -37.4

Guideline #60 Violated Low · Score: -18.7

Guideline #61 Issue Resolved · Score: 37.4

Guideline #62 Violated Low · Score: -15.0

Guideline #63 Adhered High · Score: 15.0

Guideline #64 Violated High · Score: -15.0

All 60 sites were benchmarked across the 610 guidelines. During our evaluation, ShopNBC’s e-commerce site adhered to 342 usability guidelines, violated 213, and scored neutral on 87 occasions, while a remaining 34 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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