This is a case study of Thermo Fisher’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 500 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Thermo Fisher’s overall e-commerce UX performance is poor. Their UX is especially thwarted by usability issues related to broken Cart & Checkout, broken Customer Accounts, and poor Product Page performances.
Overall UX Performance
500 Guidelines · Performance:
296 Guidelines · Performance:
Homepage & Category
31 Guidelines · Performance:
32 Guidelines · Performance:
Product Lists & Filtering
53 Guidelines · Performance:
48 Guidelines · Performance:
Cart & Checkout
106 Guidelines · Performance:
26 Guidelines · Performance:
204 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
25 pages of Thermo Fisher’s e-commerce site, marked up with 215 best practice examples:
17 pages of Thermo Fisher’s e-commerce site, marked up with 163 best practice examples:
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