Give customers a clearer path through your games storefront

The full-site audit covers your desktop and mobile commerce websites, including game discovery, product pages, checkout, and account interactions. Confirm the relevant storefront flows and timing during scoping. Findings and scorecards remain confidential, and 4 advisory calls help your team discuss questions and get feedback on design changes.

Use an audit to prioritize storefront improvements, review a redesign before development, or document UX progress over time. It gives your team a common basis for discussing game discovery and purchase, with practical recommendations to inform subsequent design work.

The benchmark set includes Xbox, EA, Epic Games, Ubisoft, Rockstar Games, Blizzard Entertainment, and GOG. Additional local or direct competitors can be included through a custom competitive audit. Agree the relevant storefronts and market context when defining your project.

Yes. Redesigns and prototypes can be reviewed before final development. Share the catalog, game detail, and checkout flows you want assessed so the review addresses your team’s current storefront design decisions.

Delivery timing is confirmed during scoping. It depends on the agreed coverage, selected devices and journeys, any custom comparisons, and auditor availability. Your auditor will discuss the expected schedule before the project starts.

All client-specific audits and UX scorecards are strictly confidential. They are excluded from Baymard’s public benchmark databases and are not shared with anyone else. An NDA is available.

If Baymard cannot identify 40 improvements, the audit is still completed and you can choose whether to request a refund. This is a guarantee about the recommendations delivered, rather than a promised revenue or conversion result.

Pricing is based on your agreed scope. Book an audit call or email audit@baymard.com to discuss your goals, requirements, and any custom competitor comparisons.