New 2024 Order Tracking & Returns UX Benchmark with 950+ Performance Scores and 850+ Best Practice Examples

At Baymard we’ve just released an update of our Order Tracking & Returns UX benchmark.

This adds to our existing e-commerce UX benchmark.

UX Benchmark with 850+ New Examples

We’ve manually assessed 20 large desktop and mobile e-commerce sites across our 27 research-based Order Tracking & Returns UX guidelines.

This provides you with:

  • 850+ new worst and best practice Order Tracking & Returns UX implementation examples already embedded in the 27 UX guidelines

  • 950+ new Mobile Customer Accounts UX performance scores from the 20 sites — view them and the updated case-study dataset in the UX Benchmark tool

  • 160+ new full-page design examples of order tracking and returns pages from leading e-commerce sites in the Page Design tool

Order Tracking & Returns UX Performance

The 20 sites’ 950+ UX performance scores are summarized in the interactive scatterplot below — showing you how they perform collectively and individually:


A publicly available overview of the Order Tracking & Returns research and benchmark can be found on our Accounts & Self-Service UX research overview page.

Getting access: all 950+ UX performance scores and 850+ implementation examples are available immediately and in full within Baymard Premium. (If you already have an account open the Accounts & Self-Service guideline collection.)

If you want to know how your desktop site, mobile site, or app performs and compares, then learn more about getting Baymard to conduct a UX Audit of your site or app.

Authored by Anders Nielsen on March 5, 2024

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