Benchmarks

Macy’s UX Case Study

This is a case study of Macy’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 878 design elements. 249 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Macy’s overall e-commerce UX performance is decent. Their UX is in large part dimished by mediocre Mobile App.

First benchmarked in April 2012, and reviewed 28 times since then, most recently in July 2024.


Performance40.3Decent

URLmacys.com


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Poor
Mediocre
Decent
Good
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Overall UX Performance

896 Guidelines · Performance:

Desktop Web

273 Guidelines · Performance:

Mobile Web

274 Guidelines · Performance:

Mobile App

349 Guidelines · Performance:

138 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.