Benchmarks

Macy’s E-Commerce UX

This is a case study of Macy’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 779 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Macy’s overall e-commerce UX performance is mediocre. Their UX is in large part dimished by mediocre Mobile App.

First benchmarked in April 2012, and reviewed 27 times since then, most recently in December 2022.


Performance36.7Mediocre

URLmacys.com


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Poor
Mediocre
Decent
Good
Perfect

Overall UX Performance

881 Guidelines · Performance:

Desktop Web

264 Guidelines · Performance:

Mobile Web

268 Guidelines · Performance:

Mobile App

349 Guidelines · Performance:

133 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.