Benchmarks

Chewy’s E-Commerce UX

This is a case study of Chewy’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 407 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Chewy’s overall e-commerce UX performance is mediocre. Chewy has decent performances across the board with neither any great nor any broken performances.

First benchmarked in September 2021, and reviewed 6 times since then, most recently in January 2024.


Performance35.7Mediocre

URLchewy.com


UX Award Winner (see all):

Pets & Hobbies (mobile)Top 1%


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Poor
Mediocre
Decent
Good
Perfect

Overall UX Performance

580 Guidelines · Performance:

Desktop Web

287 Guidelines · Performance:

Mobile Web

293 Guidelines · Performance:

133 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.