89 Popular Articles

Mobile UX Trends 2026: 10 Best Practices

Avoid Using “Horizontal Tabs” for the Main Product Page Sections (29% Don’t)

Always Signpost Hidden Thumbnails in Image Galleries

Use a Fake “Editing” Flow When Updating Credit Card Details (78% Don’t)

AI Heuristic UX Evaluations with a 95% Accuracy Rate (Human-Level Accuracy)

Always Provide 6 Key Order-Tracking Details on the Ecommerce Site

Mobile App UX Trends: The Current State of Ecommerce App UX (11 Common Pitfalls & Best Practices)

Product Page UX 2026: 10 Pitfalls and Best Practices

Checkout UX 2025: 10 Pitfalls and Best Practices

Ecommerce Gifting UX: 4 Ways to Provide a Superior Gifting UI and Flow

Homepage and Category Navigation UX 2025: 67% of Mobile Sites Have Mediocre-to-Poor Performance

10 Cyber Monday UX Best Practices

Product List UX 2025: 8 Common Pitfalls & Best Practices (80% Have Serious Issues)

Accounts & Self-Service UX 2025: 5 Common Pitfalls & Best Practices

Video Games UX Benchmark: 2,500+ Performance Scores and 1,800+ Best Practice Examples

Phone Number UX: Always Explain Why the “Phone Field” Is Required (39% Don’t)

4 “Online Grocery” Ecommerce UX Best Practices

5 UX Best Practices for Travel Accommodation and Tours and Experiences Sites

The ‘Credit Card Number’ Field Must Allow and Auto-Format Spaces (80% Don’t)

Checkout UX: Avoid “Apply” Buttons for Most Fields (22% of Sites Don’t)

5 Best Practices for Communicating Sustainability in Ecommerce

Ecommerce Homepage UX: Can Users Infer the Breadth of Your Product Catalog?

10 UX Requirements to Follow for a User-Friendly Homepage Carousel Design

Horizontal Filtering Toolbars: 2 Reasons to Be Cautious

Desktop UX Trends: 10 Common Pitfalls & Best Practices

5 UX Best Practices for Apparel E-Commerce (90% Get One or More Wrong)

Reasons for Cart Abandonment – Why 70% of Users Abandon Their Cart (2026 data)

Drop-Down Usability: When You Should (and Shouldn’t) Use Them

Always Provide 3 or More Product Thumbnails in Product Lists and Search Results

Checkout Optimization: 5 Ways to Minimize Form Fields in Checkout

Always Allow Users to Combine Multiple Filtering Values of the Same Type — an ‘OR’ Logic (15% of Sites Don’t)

Usability Testing of Inline Form Validation: 31% Don’t Have It, 4% Get It Wrong

Improve Validation Errors with Adaptive Messages (98% Don’t)

6 Ways to Get More Out of Your Order Confirmation Page

Form Field Usability: Avoid Extensive Multicolumn Layouts (16% Make This Form Usability Mistake)

Testing ChatGPT-4 for ‘UX Audits’ Shows an 80% Error Rate & 14–26% Discoverability Rate

Format the “Expiration Date” Fields Exactly the Same as the Physical Credit Card (72% Don’t)

Always Collapse Completed Accordion Checkout Steps into Summaries

Save Account Creation for the Confirmation Step (42% Don’t)

Payment Method UX: Designing Payment Selection

2 Key Design Principles for Product Listing Information (64% Get at Least 1 Wrong)

Make All Color Swatches Available in Mobile List Items for Visually Driven Product Types (57% Don’t)

Product Listing UX: What Information to Display in Product Listings (50% Get It Wrong)

Provide a Hover Delay of 300–500 MS for Hover-Based Drop-Down Menus (60% Don’t)

Make Product Categories the Top-Level Navigation Items on Mobile Sites (33% Don’t)

Overcategorization of the Product Catalog Can Lead to Abandonment (Yet 75% Get It Wrong)

4 Ways to Optimize the Comparison Feature for Scanning

Form Usability: Getting ‘Address Line 2’ Right

Provide “Quick Views” for Visually Driven Products (50% Don’t)

9 UX Best Practice Design Patterns for Autocomplete Suggestions (Only 19% Get Everything Right)

Readability: The Optimal Line Length

94% of the Largest E-Commerce Sites Are Not Accessibility Compliant

Understanding Mobile E-Commerce UX: 5 Overarching Issues

Mobile UX: Avoid Using Subpages within the Product Details Page (26% Don’t)

Always Use Thumbnails to Represent Additional Product Images (76% of Mobile Sites Don’t)

6 Important Aspects of Well-Performing Mobile Product Page Breadcrumbs

4 Design Patterns That Violate “Back” Button UX Expectations – 59% of Sites Get It Wrong

5 ‘Credit Card Form’ Implementations That Make ‘L.L. Bean’ Best-in-Class

Six ‘COVID-19’ Related E-Commerce UX Improvements to Make

Product List UX: The Number of Products to Load by Default (52% Get it Wrong)

Mobile E-Commerce UX: Deemphasize ‘Install App’ Ads or Avoid Them Entirely

5 ‘Order Review’ UX Implementations That Make Office Depot Best-in-Class

Checkout Optimization: From 16 Form Fields to 8 Fields (keynote presentation)

The ‘Order Returns’ Experience is Critical for Customer Retention — Yet 54% of Sites Have a Returns Interface with Substantial UX Issues

Self-Service UX: Distinguish Primary from Secondary Paths in the ‘My Account’ Drop-Down (71% Don’t)

E-Commerce Checkouts Need to Mark Both Required Fields and Optional Fields Explicitly (Only 14% Do So)

Dashboard Design: Dashboard Cards Must Be Highly Consistent and Appropriately Styled

Structuring Product Page Descriptions by ‘Highlights’ Increases User Engagement (Yet 78% of Sites Don’t)

Consider Using Localized Input Masks for ‘Phone’ and Other Restricted Inputs (64% Aren’t Taking Advantage of Input Masking)

5 Common Usability Pitfalls of Custom Designed Drop-Downs (31% Have Drop-Down UI Issues)

7 Product Page UX Implementations that Make REI Best-in-Class

Ratings Design UX Research: 5 Requirements for the ‘Ratings Distribution Summary’ (65% of Sites Get it Wrong)

Allow Users to Purchase Temporarily ‘Out of Stock’ Products by Increasing the Delivery Time (68% Don’t)

Product Page UX: All Products Need at Least One ‘In Scale’ Image (28% Get It Wrong)

3 Strategies for Handling Accidental ‘Taps’ on Touch Devices

How Users Perceive Security During the Checkout Flow (Incl. New ‘Trust Seal’ Study 2023)

42% of Mobile Homepages Risk Setting Wrong Expectations for Their Users

‘Touch Keyboard’ Implementations Have Improved Just 9% Since 2013 (60% Still Get it Wrong)

Responsive Upscaling: 11 Ideas for Large-Screen E-Commerce Design

6 Guidelines for Truncation Design

Avoid Inline Scroll Areas (26% Get it Wrong)

Avoid These 5 Types of E-Commerce Graphics

E-Commerce Sites Need 2 Types of Breadcrumbs (68% Get it Wrong)

Mobile Form Usability: Never Use Inline Labels

Field Label UX: Place Labels Above the Field

Accordion Style Checkouts – The Holy Grail of Checkout Usability?

Visually Reinforce Your Credit Card Fields (89% Get it Wrong)

UX and the Kano model

One Page Checkouts – the Holy Grail of Checkout Usability?