These articles are based on observations and test findings from our usability research on product page designs and features.
Product Pages: ‘Free Shipping’ Should Not Only Be in a Site-Wide Banner (32% Get It Wrong)
Our latest Product Page UX research reveal that 32% of sites display their “Free Shipping” offer using methods that are very prone to users overlooking it — see our full test findings.
Featured10 UX Best Practices for E-Commerce Sales and Promotions
Furniture & Home Decor UX: Always Provide a “Dimensions” Image
Always Integrate Social Media Visuals on the Product Page for Relevant Products (67% of Sites Don’t)
Apparel & Accessories Sites: Always Provide an Aggregate “Fit” Subscore in the Reviews (33% Don’t)
Always Allow Users to Navigate across User Reviews via Reviewer-Submitted Images
Always Use Thumbnails to Represent Additional Product Images (76% of Mobile Sites Don’t)
Product images are key in users’ decision-making. Why, then, are product page image thumbnails — ubiquitous on desktop — so rare on mobile? See our latest usability test findings on image gallery thumbnails:
FeaturedThe Current State of Product Page UX Performance (15 Best Practices)
83% of Apparel Sites Don’t Provide Sufficient Sizing Information — 10 Best Practices on Sizing
How to Display Price Discounts on the Product Page: Avoid These 4 Pitfalls (18%+ Have One or More)
Readability: The Optimal Line Length
Direct-to-Consumer UX Benchmark: 5 Common DTC Pitfalls
6 Important Aspects of Well-Performing Mobile Product Page Breadcrumbs
Mobile users rely on breadcrumbs to understand where they are and navigate the site hierarchy — yet 36% of e-commerce sites don’t provide full category paths, while others make it difficult to find breadcrumbs.
FeaturedDTC E-Commerce: User Reviews Are Much Less Important for DTC Sites
250+ New Examples Added from Large-Scale Testing on European Sites
Baymard Update: 13 New Case Studies and 3 New 2021 Benchmarks (Checkout, Product Page, and On-Site Search UX)
Direct-to-Consumer Research: 5 Effective Ways for DTC Sites to Tell Their ‘Brand’ & ‘Product’ Stories
New Research Study on “Digital Subscriptions” (SaaS) UX
10% of E-Commerce Sites Have Product Descriptions That Are Insufficient for Users' Needs
Detailed product descriptions are crucial for users’ deciding whether to purchase a product — yet 10% of sites provide inadequate descriptions, leading users to abandon. See our latest test findings on product page descriptions.
Featured6 List Item Attributes to Include for Cross-Sell Recommendations (68% of Desktop Sites Are Missing One or More)
10% of E-Commerce Sites Have Product Descriptions That Are Insufficient for Users’ Needs
Always Use “Buttons” for Size Selection (28% of Desktop Sites Don’t)
Provide Images of Accessory, Apparel, and Cosmetic Products on a Human Model
Return Users to the Same Place in the Product List When Returning from the Product Page (13% Don’t)
Ratings Design UX Research: 5 Requirements for the ‘Ratings Distribution Summary’ (65% of Sites Get it Wrong)
Our product page usability research reveals that users rely more on the ratings distribution summaries than the individual reviews themselves, yet 43% of sites don't have a distribution summary, and, of those sites that do, 39% aren't clickable.
FeaturedMobile UX: Avoid Using Subpages within the Product Details Page (26% Don’t)
Always Use Thumbnails to Represent Additional Product Images (76% of Mobile Sites Don’t)
6 Important Aspects of Well-Performing Mobile Product Page Breadcrumbs
Inspirational Images Should Link to All Depicted Products (9% of Sites Don’t)
Allow Users to Upload Images with Their Review (34% of Sites Don’t)
Always Use “Buttons” for Size Selection (28% of Desktop Sites Don’t)
Individual "buttons" are a common design for selecting sizes, but are they really better than drop-down menus? See our latest usability test findings on product page size selectors.
Featured4 Design Patterns That Violate “Back” Button UX Expectations – 59% of Sites Get It Wrong
25% of E-Commerce Sites Don’t Have Product Images with Sufficient Resolution or Level of Zoom
E-Commerce Sites Need to Respond to Some or All Negative User Reviews (87% of Sites Don’t)
UX Research on Product Page Videos: Where and How to Embed Them (35% Get it Wrong)
Product Page UX: Data Should Be Synchronized Across Product Variations (28% Don’t)
PDP UX: Provide an ‘Included Accessories’ Image and Clarify That Optional Accessories Are Extra (44% Don’t)
Product Page UX: Include Descriptive Text or Graphics for Some Product Images (52% Don’t)
PDP UX: Core Product Content Is Overlooked in ‘Horizontal Tabs’ Layouts (Yet 28% of Sites Have This Layout)
Structuring Product Page Descriptions by ‘Highlights’ Increases User Engagement (Yet 78% of Sites Don’t)
Product Spec Sheets: 4 Ways to Make Spec Sheets More Scannable for Users (50% of Sites Get It Wrong)
E-Commerce UX: Post-Process Vendor-Supplied Product Data (52% Don’t)
7 Product Page UX Implementations that Make REI Best-in-Class
Product Pages: ‘Free Shipping’ Should Not Only Be in a Site-Wide Banner (32% Get It Wrong)
Ratings Design UX Research: 5 Requirements for the ‘Ratings Distribution Summary’ (65% of Sites Get it Wrong)
Allow Users to Purchase Temporarily ‘Out of Stock’ Products by Increasing the Delivery Time (68% Don’t)
Product Page UX: Provide Both Site-Authored FAQs and Community-Driven Q&As (70% Get it Wrong)
Product Pages Need to Show ‘Estimated Shipping Costs’ (Yet 43% of Sites Don’t)
Truncating Additional Images in the Gallery Causes 50-80% of Users to Overlook Them (30% Get it Wrong)
Product Page UX: All Products Need at Least One ‘In Scale’ Image (28% Get It Wrong)
Product Page Usability: 82% of Sites Have Severe UX Issues (New Research Study)
Product Page Usability: Recommend Both Alternative & Supplementary Products (Only 42% Get it Right)
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