70 Cart & Checkout UX Articles

4 Ways to Improve UX for Ecommerce Mass Merchant Sites

5 Best Practices for Communicating Sustainability in Ecommerce

4 Ways to Improve the Post-Checkout UX

Desktop UX Trends: 10 Common Pitfalls & Best Practices

Drop-Down Usability: When You Should (and Shouldn’t) Use Them

E-Commerce Gifting UX: 4 Ways to Provide a Superior Gifting UI and Flow

10 UX Best Practices for E-Commerce Sales and Promotions

Checkout UX 2024: 11 Pitfalls and Best Practices

Checkout Optimization: 5 Ways to Minimize Form Fields in Checkout

Mobile UX Trends: The Current State of Mobile UX (15 Common Pitfalls & Best Practices)

2024 E-Commerce Checkout: Expanded and Updated Checkout Research Findings

Retain Data in Sensitive Credit Card Fields after Validation Errors (34% Don’t)

Reasons for Cart Abandonment – Why 70% of Users Abandon Their Cart (2025 data)

Usability Testing of Inline Form Validation: 31% Don’t Have It, 4% Get It Wrong

Improve Validation Errors with Adaptive Messages (98% Don’t)

Have an Address Validator (47% Don’t)

6 Ways to Get More Out of Your Order Confirmation Page

Form Field Usability: Avoid Extensive Multicolumn Layouts (16% Make This Form Usability Mistake)

Format the “Expiration Date” Fields Exactly the Same as the Physical Credit Card (72% Don’t)

Always Collapse Completed Accordion Checkout Steps into Summaries

Save Account Creation for the Confirmation Step (42% Don’t)

Payment Method UX: Designing Payment Selection

Include All Order-Fulfillment Options in the Fulfillment-Selector Interface (50% Don’t)

Use “Delivery Date” Not “Shipping Speed” (41% Don’t) — From UX Research to Implementation Roadmap

Checkout Usability: Autodetect “City” and “State” Inputs Based on the User’s Postal Code (28% of Mobile Sites Don’t)

Provide a “Fully Automatic Address Lookup” Feature (55% Don’t)

Make “Guest Checkout” the Most Prominent Option (47% Don’t)

Use “Shipping Address” as “Billing Address” by Default (16% of Mobile Sites Have Implementation Issues)

Avoid Unnecessarily Complex Password-Creation Requirements (82% Don’t)

Form Usability: Getting ‘Address Line 2’ Right

Use Buttons or Buttons Plus an Open Text Field for Updating Cart Quantity (61% Don’t)

250+ New Examples Added from Large-Scale Testing on European Sites

Baymard Update: 13 New Case Studies and 3 New 2021 Benchmarks (Checkout, Product Page, and On-Site Search UX)

6 Ways to Improve the Relevance of Cross-Sells in the Cart (52% of Desktop Sites Don’t Do Enough)

4 Design Patterns That Violate “Back” Button UX Expectations – 59% of Sites Get It Wrong

5 ‘Credit Card Form’ Implementations That Make ‘L.L. Bean’ Best-in-Class

Phone Number UX: Always Explain Why the ‘Phone Field’ Is Required

5 ‘Order Review’ UX Implementations That Make Office Depot Best-in-Class

Checkout Optimization: From 16 Form Fields to 8 Fields (keynote presentation)

E-Commerce Checkouts Need to Mark Both Required Fields and Optional Fields Explicitly (Only 14% Do So)

CAPTCHAs Have an 8% Failure Rate, and 29% if Case Sensitive

Remove Select Features When There’s Only One Option Left (14% Don’t)

Consider Using Localized Input Masks for ‘Phone’ and Other Restricted Inputs (64% Aren’t Taking Advantage of Input Masking)

5 Common Usability Pitfalls of Custom Designed Drop-Downs (31% Have Drop-Down UI Issues)

The ‘Credit Card Number’ Field Must Allow and Auto-Format Spaces (80% Don’t)

How Users Perceive Security During the Checkout Flow (Incl. New ‘Trust Seal’ Study 2023)

Accordion UX: The Pitfalls of Inline Accordion and Tab Designs

Fixing Bugs – the Next ‘Big Thing’ in E-Commerce?

Form Usability: Validations vs Warnings

How to Recoup 30% of “Card Declined” Abandonments

Users Continue to Double-Click Online

Which Site Seal do People Trust the Most? (2013/2016 Survey Results)

A Holistic View on the Current State of Checkout Usability

Add Descriptions To Checkout Form Labels (92% Get It Wrong)

Why Your Checkout Process Should Be Completely Linear

Accordion Style Checkouts – The Holy Grail of Checkout Usability?

Visually Reinforce Your Credit Card Fields (89% Get it Wrong)

Checkout Experience: Don’t Require Seemingly Unnecessary Information (61% Get it Wrong)

Checkout Usability: Don’t Use “Apply” Buttons (72% Get it Wrong)

A Consistent Shopping Experience With Product Thumbnails

Idea: Error-Fields Only

Checkout Usability: Apply Changes Immediately and Near the Input

Observation: Users Will Go Far to Avoid Repeat Form Errors

E-Commerce Copywriting: Returning Customer?

Account ‘Sign Up’: Ask to Confirm E-mail, Not Password

One Page Checkouts – the Holy Grail of Checkout Usability?

E-Commerce: Why Customers Abandon Their Shopping Cart

User Expectations: Create an Illusion of Space

Form Field Usability: Matching User Expectations

People Think Registration Leads to “Spam”