413 ‘User Reviews Section’ Design Examples

Despite the importance of reviews, our benchmark reveals that most e-commerce sites have severe issues. For example, 60% of sites require too-much data in order to submit a review, in particular requiring an account, with the consequence being that there aren’t many reviews available for a product. And 80% of sites don’t respond to even just some of the most negative reviews (not even for the site’s best-selling products) despite users consistently interpreting a site’s response to negative reviews as a strong indication of a site having good customer service.

Learn More: Besides exploring the 413 “User Reviews Section” design examples below, you may also want to read our related articles
“The Current State of E-Commerce Product Page UX Performance - 19 Common Pitfalls” and “Allow Users to Upload Images with Their Review (34% of Sites Don’t)”.

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